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Home » Kerio User Forums » Kerio Control » Skyscanner.net (getting errors and website freezes)
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ETO91

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Hi,

Just installed the Kerio control and it works ok so far except for users logging into SkyScanner.net

when the site loads and a user trys to change the language the site starts to freeze up. it also gets some JS errors etc. have checked the traffic and HTTP rules and can see nothing that would block JS or this site.

Also some users report when they open internet explorer about 10 pages also start to open up?. new to this unit and want it to work as it is very good so any information would be good.

thank you
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Neil Whiteside (Kerio)

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Hi,

As a first check, have you tried different browsers?

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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ETO91

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Hi Neil,

yes have tried both Chrome and Firefox so i am now thinking it is a rule maybe i have made up to block java but cannot see one. i do have some rules for Facebook and Twitter and Skyscanner does have ads from these sites but i would imagine they would not block a page from loading?.

if i open skyscanner and stop the rest of the loading it seems to work fine so i am thinking maybe something else loading after the Kerio dosent like?.
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Neil Whiteside (Kerio)

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Try disabling the Facebook & Twitter rules to see if that allows the page to load. We're (Obviously) running Kerio Control here, and the Skyscanner pages load fine, so it doesn't point to a Kerio bug per se.

If still no joy, I'd recommend that you open a support ticket, so that we can get some logs from you and take a closer look.

I hope this helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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