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Home » Kerio User Forums » Kerio Connect » Archiv folders missing on several Browsers (In Chrome all is perfect, on IE and Ipad several are missing)
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c23_Mike

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Hi there!

On an actual Kerio my costumer is using the archiv folders in webmail a lot. For every month a new folder is being generated.
Within Chrome the folders are correct displayed.
On IE10 sometimes only the folder "Archiv" is there, the monthly folders are missing.
Now there is a new Ipad, privat mail in the mail program works fine, but within the webmail on the Ipad (Safari?) there is only "Archiv" and the oldest (!) month displayed.

How can this be fixed?
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Neil Whiteside (Kerio)

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Hi Mike,

Could you let me know which version of Kerio Connect you are running?

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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Neil Whiteside (Kerio)

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Hi Mike,

Which version of Kerio Connect are you using?

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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c23_Mike

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Hi there!

8.1.3 (1711)
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Neil Whiteside (Kerio)

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Hi Mike,

It sounds like this could be a bug.

As a first step I would recommend that you report it as a potential bug here:

http://www.kerio.com/support/submit-bug-report

This is a free service and will not affect your free support entitlement.

Our team will then try and replicate the issue; if no bug is found they will recommend that you open a support ticket.

I hope this helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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c23_Mike

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Hi there!

Ticket has been written now!
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