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Hello all,

I have a customer who has told me that some users' free/busy info is grey, while others are working. Any ideas what would cause this?

They are all active users. I have read about new users needing to login first to create the Calendar folder, but that doesnt apply here.


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When you say grey do you mean the 'Not Available' status for the free/busy? If so have a look to see if those users have the SSL cert installed on their machine, because if the SSL cert is not installed then KOFF/Outlook cannot publish the free/busy or retrieve free/busy either.

I hope this helps,
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