Home » Kerio User Forums » Kerio Connect » Can't connect to Instant Messaging

Messages: 5
Karma: -1
Send a private message to this user

I'm not able to connect the Instant Messaging using Pidgin.

Please find the debug log of my kerio server in attachment for one attempt of connection :

On the Kerio server, all is green for service Instant Messaging so that I suppose I configure my DNS server correctly like this :

centrefrance.com. 86400 IN A
kerio 86400 IN CNAME centrefrance.com.
_xmpp-client._tcp.centrefrance.com. 86400 SRV 0 5 5222 kerio.centrefrance.com.

Pidgin says that user is not authorized.
We can retrieve this on Kerio log :
[23/Sep/2013 17:32:16][30104] {im} [external] Authenticating user eusclade<_at_>centrefrance.com (Authentication.auth)
[23/Sep/2013 17:32:16][30104] {im} [external] Authenticating user eusclade<_at_>centrefrance.com failed, user is not synchronized yet (OnlineAuthentication.auth)

But I don't know why ...

Could you help me please ?

I thank you a lot in advance.

PS : Sorry for my english ^^

  • Attachment: kerio_IM.log
    (Size: 8.68KB, Downloaded 164 times)
Tomas Skoda (Kerio)

Messages: 107
Karma: 20
Send a private message to this user

the 'not synchronised yet' message could have following reasons:

1. 'eusclade ' was new not local user.
Solution: Remote users should be able to log in within 10 minutes after creation.

2. You domain has more than 1000 users. There would be errors in debug log each 10min saying that domain was not synchronised.
Solution: Unfortunately there isn't any solution. IM service won't work on domains with more than 1000 users published in GAL. We are planning to remove this limit in future.

3. IM service was forced to shut down during database initialisation. There would be errors in debug log each 10min saying that domain was not synchronised. No user from the domain would be able to login.
Solution: Stop server, delete 'store/xmpp/database' or 'store/xmpp/database/centrefrance.com' folder, start server again. Note that any changes made by users to theirs IM contact lists will be lost.

If any of above did not work for you, please send us content of 'store/xmpp/logs' folder together with default error,warning and debug logs.

Tomas Skoda

Messages: 5
Karma: -1
Send a private message to this user

Thank you for your answer.

On my clone of Kerio server, I decreased the number of users to 600 then Instant Messaging starts to work.

I will be very good if you remove this limit to 1000 ASAP Smile
Previous Topic: Outlook 2013 and KOC Offline 8.1.3. 1711 T0
Next Topic: delegates in Outlook 2011 Mac non-functional - what other options are there?
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Oct 19 20:02:16 CEST 2018

Total time taken to generate the page: 0.75878 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.