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Home » Kerio User Forums » Kerio Connect » Outllook sync problem (Outllook receives new mail several hours delayed)

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For several months now we have this weird problem. New mail doesn't arrive in Outlook for several hours.
In web-mail everything is fine. When I clear the cache all is working normal again...for some days and then
it starts over again.
Can somebody shine some light on this issue?

Thanks in advance

Windows XP
Office 2007
Kerio Connect 8.1.3
Neil Whiteside (Kerio)

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Hi Gabriel,

There are several recommendations in this KnowledgeBase article that you could run through:

You could also reindex the mailbox via the webadmin console.

Failing that I would suggest that you raise a support ticket, in order that we can assist you better.

I hope that helps.

Best regards,


Knowledge Base:
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Hi Neil,

Thanks for the suggestions. I will look into that but it will take some time. There are days between cache cleaning and the reappearance of the problem Wink

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