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fishtech

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HI,

I use version 2.1.3 build 1979.

I have a user (on extn 517) who had voicemail greetings setup in good order and was able to receive voicemail.

Voicemails can no longer be left and greetings cannot be amended.

Some relevant Warning Log entries are shown below.

Guidance appreciated.

Thanks,

David.




[27/Sep/2013 10:17:14] asterisk[2602]: WARNING[12765]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/tmp' failed: Input/output error
[27/Sep/2013 10:17:14] asterisk[2602]: WARNING[12765]: app_voicemail.c:5981 in leave_voicemail: Failed to make directory (/var/spool/asterisk/voicemail/sip-locals/517/temp)
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/Old' failed: Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Old/lock': Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Old/lock': Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/INBOX' failed: Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/INBOX/lock': Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/INBOX/lock': Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/Urgent' failed: Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Urgent/lock': Input/output error
[27/Sep/2013 10:17:44] asterisk[2602]: WARNING[12802]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Urgent/lock': Input/output error
[27/Sep/2013 10:17:57] asterisk[2602]: WARNING[12802]: file.c:1166 in ast_writefile: Unable to open file /var/spool/asterisk/voicemail/sip-locals/517/unavail.tmp.wav : Input/output error
[27/Sep/2013 10:17:57] asterisk[2602]: WARNING[12802]: app.c:946 in __ast_play_and_record: Error creating writestream '/var/spool/asterisk/voicemail/sip-locals/517/unavail.tmp', format 'wav'
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/Old' failed: Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Old/lock': Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Old/lock': Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/INBOX' failed: Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/INBOX/lock': Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/INBOX/lock': Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/Urgent' failed: Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Urgent/lock': Input/output error
[27/Sep/2013 10:18:07] asterisk[2602]: WARNING[12831]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Urgent/lock': Input/output error
[27/Sep/2013 10:18:19] asterisk[2602]: WARNING[12831]: file.c:1166 in ast_writefile: Unable to open file /var/spool/asterisk/voicemail/sip-locals/517/unavail.tmp.wav : Input/output error
[27/Sep/2013 10:18:19] asterisk[2602]: WARNING[12831]: app.c:946 in __ast_play_and_record: Error creating writestream '/var/spool/asterisk/voicemail/sip-locals/517/unavail.tmp', format 'wav'
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/Old' failed: Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Old/lock': Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Old/lock': Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/INBOX' failed: Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/INBOX/lock': Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/INBOX/lock': Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app_voicemail.c:1852 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/517/Urgent' failed: Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Urgent/lock': Input/output error
[27/Sep/2013 10:18:34] asterisk[2602]: WARNING[12840]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/517/Urgent/lock': Input/output error
[27/Sep/2013 10:18:45] asterisk[2602]: WARNING[12840]: file.c:1166 in ast_writefile: Unable to open file /var/spool/asterisk/voicemail/sip-locals/517/busy.tmp.wav: Input/output error
[27/Sep/2013 10:18:45] asterisk[2602]: WARNING[12840]: app.c:946 in __ast_play_and_record: Error creating writestream '/var/spool/asterisk/voicemail/sip-locals/517/busy.tmp', format 'wav'

[Updated on: Fri, 27 September 2013 16:30]

  •  
Filip Jenicek (Kerio)

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Hi,

do you use integration with Kerio Connect?

Can I get access to the installation? You can reach me at <fjenicek<_at_>kerio.com>.

Thank you,
Filip

  •  
fishtech

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Yes we use Connect integration.

I restarted the Kerio box and the problem is resolved.

Let me know if you need any extra info/access.

Thanks,

ft.
  •  
Filip Jenicek (Kerio)

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Hi,

was there anything in the error log during that time?

Filip
  •  
fishtech

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Hi,
There was nothing specific in the error log around the time I restarted Operator.
Thanks,
ft.
  •  
jad

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I am experiencing the same problem in the latest release (2.2.1 build 2435). Everything else is performing normally.
This is a new installation. Operator is running as a VM. I have restarted the VM multiple times without any positive effect.
Substantial configuration went into this configuration so I do not have the luxury of performing a factory reset to see if that rectifies the problem.

Sample error for any recording operation or VM operation as follows:
WARNING[20518]: app_voicemail.c:1699 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/101/Old' failed: Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/101/Old/lock': Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/101/Old/lock': Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app_voicemail.c:1699 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/101/INBOX' failed: Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/101/INBOX/lock': Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/101/INBOX/lock': Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app_voicemail.c:1699 in create_dirpath: ast_mkdir '/var/spool/asterisk/voicemail/sip-locals/101/Urgent' failed: Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/101/Urgent/lock': Input/output error
[12/Dec/2013 16:35:38] asterisk[2282]: WARNING[20518]: app.c:1431 in ast_lock_path_flock: Unable to create lock file '/var/spool/asterisk/voicemail/sip-locals/101/Urgent/lock': Input/output error
[12/Dec/2013 16:35:46] asterisk[2282]: WARNING[20518]: file.c:1166 in ast_writefile: Unable to open file /var/spool/asterisk/voicemail/sip-locals/101/unavail.tmp.wav : Input/output error
[12/Dec/2013 16:35:46] asterisk[2282]: WARNING[20518]: app.c:946 in __ast_play_and_record: Error creating writestream '/var/spool/asterisk/voicemail/sip-locals/101/unavail.tmp', format 'wav'

Thanks for any assistance you can provide, best,

John
  •  
Filip Jenicek (Kerio)

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Hi,

do you experience issues with voicemail all the time or only right after boot or after the voicemail integration is setup.

The warning messages mean, that asterisk failed to read or write voicemails on the filesystem. When integrated, the filesystem is virtual and is available only when Operator can talk to Kerio Connect. It can take up to a minute for the filesystem to initialize.

There should be some error messages related to voicemail in the error log.

If the issue persist, please send me a supportInfo file <fjenicek<_at_>kerio.com>.

Best
Filip
  •  
jad

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The problem was in fact with the integration with Connect. The issue is that the Apple Open Directory default names for our personnel are their primary username, which is in fact different than their preferred (aliased) company email. Operator is attempting to map IMAP to their alias email in Connect, which is documented as not being supported. The workaround (for now) is to use default mail integration rather than the Connect integration.

Thanks very much!
  •  
fishtech

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I am successfully using Connect integration with Open Directory.

I need to have each user's shortname ( (ie. shortname@mycompany.com) defined as the users's first email address in OD, rather than the email address we use for that user (ie. first.name.lastname<_at_>mycompany.com).

This means shortname<_at_>mycompany.com gets pushed out through GAL in addition to the email address. But, since users must use the shortname for calendar invites, this is not necessarily a bad thing.

Not perfect but it works well for us.

hth,

b.
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