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wazabyi

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Hi,

I tried to research my problem without success so I'm creating a new post.

We use Kerio Connect on one server (Mac 10.8 Server) for two domains.
One works like a charm! No problem, Outlook connects to it without a problem.
The other one, it won't connect and reacts in a bizarre way.
I'll try to explain this as best possible.
When I configure the account it tells me that the user/password is wrong (tried on many different machine, same thing all the time)
I get the orange dot. When I insist on the password, it goes green and connects (I get the mail so a sync is made).
If I restart Outlook, it goes back to not working and orange. I know that my user/pass is good because I can connect to the webmail without a problem. Other clients have trouble connecting as well.

Has any one got this problem as well? Any solutions?
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Neil Whiteside (Kerio)

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Hi Wazabyi,

It would help to know which version of Kerio Connect you are using - I recommend that you be on v8.1.3.

Next, ensure that your Outlook is up to date with all the patches applied.

Then, try creating a new identity/profile in Outlook, and configure using the auto configure tool available from the webmail login screen.

If that still doesn't work, I would suggest that you raise a support ticket, in order that we can assist you better.

I hope that helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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wazabyi

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Hi
Thanks for your quick reply!
Seems to work with the installer but I will make it run a little before saying it really work.
The funny thing is that when I change the name of the account it stops working. I wouldn't think this would do anything to the authentication!
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Neil Whiteside (Kerio)

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Outlook on the Mac isn't as forgiving as Entourage!


Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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wazabyi

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It very strange!
The installer does something special?
If I do the exact same configuration with another account I have the same issues as explained earlier.
And with the auto configuration settings, I mustn't the descriptions nor the name otherwise it goes down...
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