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LGS Support

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So, I've had a few users having issues with Calendars they have been delegated by their boss. Basically, boss delegates calendar, and assistant can then enable the delegate calendar in iCal (this error occurs in both 10.8 and 10.9). So far, so good. The calendar then appears and the assistant can add events, invite people, etc etc.

However, a random amount of time later, the error message below appears. (It has happened with 2 different bosses, and 2 different assistants)

I've been able to get this error to go away temporarily by removing all the assistants kerio accounts, and re-installing them. However, the error message came back after the weekend.

So, anyone else having this issue? Anyone have any ideas how to fix it?




Just to help with searching for other users, I've repeated the error message as text below:

Access to account is not permitted

The server responded 403 to operation CalDAVDeleteInboxFileQueueableOperation

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LGS Support

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Oh wow. Not a single response? I did a Google search because another user reported the error, and hey, this thread came up first! Great work Google. But no help here eh?
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bigmountain

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I've seen the same thing today while testing a delegate. I haven't found an answer yet. If I do, I will post my findings.

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Neil Whiteside (Kerio)

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Hello,

Which version of Kerio Connect are you using?

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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stahancyk

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We just starting having this problem with one user, accessing a shared calendar (not a full delegate).

User is using 10.8.5, Kerio version is 8.2.0. User is not getting the error with any of the other shared calendars, but adds/modifies events on the particular calendar far more than any others.

I thought I got it to go away by removing the account from the Calendar app, removing all preferences/caches I could find, and re-adding the calendar. But the error came back this morning.

One thought - could this be caused by modifying an event created by an invitation (i.e. .ics file)?

Any other clues would be appreciated.
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LGS Support

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Oddly enough, this issue just came back for a couple of my users. (It was gone for a little while). I did a google search hoping to see if it had been resolved, and came across my old thread. Was there ever a resolution to this issue?
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LGS Support

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1100 views on this topic, surely other people must've had this issue. (Or are currently having it) Any suggestions?
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LGS Support

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Neil, I'm using 8.2.2.

This issue is driving me and 3 of my users nuts. Is there any solution?
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Neil Whiteside (Kerio)

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This is worth a try:

Stop Kerio Connect Server; navigate to the store\mail folder; locate and delete the files ".caldav.db" and ".caldav.db.bak".

Restart Kerio Connect Server and test.

Knowledge Base: http://kb.kerio.com/.
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Bryan at Deneb

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Hello All:

I am having the same issue using Mac OS X Kerio Connect v8.2.3 running on OS X 10.7.

I will try the suggested fix later today.

Bryan
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Bryan at Deneb

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I tried the fixed that was suggested but could not locate the files referenced.

Any other ideas?
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Neil Whiteside (Kerio)

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Hi Bryan,

Because the files are prefixed with a dot they may be invisible on a Mac. You will need to set the Finder preferences to be able to "view invisible files".

All the best,

Neil.

Knowledge Base: http://kb.kerio.com/.
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Bryan at Deneb

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Neil,

Thank you for the reply.

I do have invisibile files being shown but still do not see the files you are referencing.

Just found them. I was looking in the user's mail folder instead of the root of the mail store.

I'll post my results.

Bryan

[Updated on: Tue, 01 April 2014 03:23]

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Bryan at Deneb

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Neil,

Removing the .caldav.db and .caldav.db.bak files did stop the error message from appearing for two days.

The message is now back as before the files were deleted.

Any additional suggestions?

Bryan

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tonyswu

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Having this issue too. We are running Kerio Connect 8.2.2. Problems occur on both delegated calendars and subscribed calendars, and also to users using 10.8.* and 10.9.*.

This is a rather big issue.
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