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Home » Kerio User Forums » Kerio Operator » AMI dialing from scratch (Setting up AMI dialing with a custome web based CRM system)
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pieter@mgfx.co.za

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Hi guys,

I have two questions about setting up auto dialing using KO.

1. We have developed a web based CRM system so in other words we access our data using any web browser. How do we configure or format our number fields so that it acts like a hyperlink I suppose but also when its clicked, that the correct string or link is fired?

2. Do we need to install a browser add-on that will handle the dialing and comms to KO? If yes which one would you advise we use?

Thanks for the help!
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Filip Jenicek (Kerio)

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Hi,

if you use Firefox, than I can recommend the Asterisk click2dial plugin. It uses AMI so you have to configure AMI passwords for the users.

Filip
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pieter@mgfx.co.za

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Ok thanks I will give that a try.
On our CRM system, what or how must I tell our developer to configure the hyperlink on the number? Is there anything special?
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Filip Jenicek (Kerio)

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You can use the Operator API to make a call. Provide the developer with the attached file. He also needs to install the Kerio APIs Client Library for PHP.

And I totally forgot, that there is a Third-party tools section on our website which contains other AMI tools.

Filip

  • Attachment: dial.php
    (Size: 1.62KB, Downloaded 201 times)

[Updated on: Tue, 05 November 2013 09:44]

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pieter@mgfx.co.za

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Thanks for the help but this is all still very confusing for the laymen...

So if I have Click to Dial installed and configured for Firefox or windows etc. do I still need the Operator API implemented? ...or can I now start making calls using the Click to Dial tool?
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Filip Jenicek (Kerio)

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Well, there are two ways how to deal with it.
1. Either you install some kind of an application in your browser or operating system, which communicates with Operator via AMI. (This is the case of Asterisk Click2Dial)

2. Or you set your CRM system to communicate with Operator. When you click on a phone number in your browser, a request is sent to the CRM system which then initiates the call. The CRM system can use AMI as well, but I think that the Kerio API is much easier to use.

I hope I made it a bit more clear,
Filip
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pieter@mgfx.co.za

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Great thanks yes it makes more sense now.

Just one last question. Our CRM is hosted offsite and on the other side of a firewall. If we go the API route will this then work or must there be a connection between the two servers? ...or can the AMI command come from a client PC browsing/using the hosted CRM?
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Filip Jenicek (Kerio)

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The API uses HTTPS (port 443) so you will have to forward the port through your firewall and if possible limit the access to it.
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