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KasperV

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Hi,

We have an issue with our Kerio Instant Messaging service. It won't start at all (the secure and non-secure). We have upgraded to the latest version of Kerio (8.2.1) and are running on Ubuntu Linux.

In our store/logs/debug.log
08/Nov/2013 11:16:18][26237] {im} Start XMPP/XMPPS protocol service message (secure='false') has been arranged (id: 25f73d36-0691-4c9b-b961-7200dbd216e5).
[08/Nov/2013 11:16:18][26237] {im} There has been generated '25f73d36-0691-4c9b-b961-7200dbd216e5' token for wait for response message. External process is expected to respond with this token. Go to sleep.
[08/Nov/2013 11:17:23][27769] {im} Federation test message has been arranged (id: e256ed50-dafd-47bc-b87d-b3bbd7a70357).
[08/Nov/2013 11:17:23][27769] {im} There has been generated 'e256ed50-dafd-47bc-b87d-b3bbd7a70357' token for wait for response message. External process is expected to respond with this token. Go to sleep.
[08/Nov/2013 11:17:53][27769] {im} Awaken. Timeout. No response for 'e256ed50-dafd-47bc-b87d-b3bbd7a70357' response waiting queue message.
[08/Nov/2013 11:17:53][27769] {im} Unexpected. Event with 'e256ed50-dafd-47bc-b87d-b3bbd7a70357' response has not been found in blocking message queue.
[08/Nov/2013 11:19:18][26237] {im} Awaken. Timeout. No response for '25f73d36-0691-4c9b-b961-7200dbd216e5' response waiting queue message.
[08/Nov/2013 11:19:18][26237] {im} Unexpected. Event with '25f73d36-0691-4c9b-b961-7200dbd216e5' response has not been found in blocking message queue.
[08/Nov/2013 11:19:26][25917] {im} Start XMPP/XMPPS protocol service message (secure='true') has been arranged (id: 552af19c-c371-4e23-8cf4-710d8aada030).
[08/Nov/2013 11:19:26][25917] {im} There has been generated '552af19c-c371-4e23-8cf4-710d8aada030' token for wait for response message. External process is expected to respond with this token. Go to sleep.
[08/Nov/2013 11:22:26][25917] {im} Awaken. Timeout. No response for '552af19c-c371-4e23-8cf4-710d8aada030' response waiting queue message.
[08/Nov/2013 11:22:26][25917] {im} Unexpected. Event with '552af19c-c371-4e23-8cf4-710d8aada030' response has not been found in blocking message queue.

The store/xmpp/logs/im.log(.0) doesn't seem to update.

What we have tried:
- From another forum post: edited the server certificate with and without an extra newline at the end (real certificate, working with the rest of Kerio connect)
- From another forum post: renamed the XMPP-database directory
- Checked if there are no other services running on these ports
- Checked the DNS SRV records

Note that the service is not getting a response and is shutting down. So at the end, the Instant Messaging service is not running.

If there is something I missed or you need more info, let me know.


Regards,

Kasper
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