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Home » Kerio User Forums » Kerio Operator » Call internal extensions and mobile - Same time
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gazzam86

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With our previous trixbox we were able to have a ring group call all internal extensions and a mobile number at the same time for a period of 60sec. If the mobile or an extension was not answered it would go to the servers voice mail.

I have attempted to do this by creating a user and extension then setting the forwarding options but does not work.

Any suggestions?
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Vladimir Toncar (Kerio)

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Hi,

By default, the advanced call forwarding rings the internal extension for the given time and only then tries all the other configured numbers. But you can disable the 'internal ring'. Then you need to enter all the numbers that should be tried simultaneously, both internal extensions and the mobile number.

Vladimir
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gazzam86

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Thank you vladimir,

Where would i find the disable internal ring? i am using the latest version
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Vladimir Toncar (Kerio)

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Edit User -> Ringing Rules -> Advanced Routing
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gazzam86

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advanced forwarding? then untick ring extension?


Thanks again
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Vladimir Toncar (Kerio)

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Exactly. Untick 'ring extension' and then enter all the internal/external numbers to the table.
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gazzam86

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This works if I call the extension from internal, but when I call in from an auto-attendant it sends the caller direct to voicemail
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gazzam86

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ticket has been submitted Ticket ID: AQZ-804391
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Filip Jenicek (Kerio)

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I believe, you have resolved this issue with our support team.

Filip
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