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rtraf

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I have a problem with a Samsung I9001 connected via ActiveSync to Kerio Connect:

This phone worked flawlessly with the Kerio Connect series 8.1.x but after updating to any of the 8.2.x releases it stopped to sync email, calendar and contacts.
When trying to trigger the sync manually an error message appears that the mobile is unable to connect to the server.

After downgrading from 8.2.x to 8.1.x everything works again as expected.

Any ideas, help, suggestions would be greatly appreciated!
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Neil Whiteside (Kerio)

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Hello,

Which OS are you running on the phone?

Have you tried deleting the Kerio profile on the phone, and removing the device from the user's account in Kerio Connect, and then set up from scratch?

Let me know if that helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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rtraf

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Hi,

The mobile runs afaik Android 2.3.
According to the info displayed on the Kerio Connect mobile device panel it uses ActiveSync 12.0.
Unfortunately there is no way to copy & past all the info easily from the mobile device panel.

I removed the account from the mobile and recreated it several times already and also performed a complete factory reset -> no success!
I didn't try to remove the mobile device from Kerio Connect yet, but will try tonight and will let you know the result.

Thanks for this hint!
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rtraf

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Neil, I tested removing the mobile from the user in Kerio Connect -> still the same problem.

The mobile syncs up to 29/Oct/2013 and then stops with an error message that no connection to the server is possible.

According the the info in the mobile device tab of the user the sync status is 'OK', so the server somehow seems to think that everything is ok.

Calendar also has sync problems. The error log shows several messages like this:
[22/Nov/2013 22:04:05] ASyncCalendarData.cpp: ActiveSyncCalendarData::ReadAttendees: Invalid attendee: Name: User Name <User Email>, Address: , uid: <20060711131227.942472d7<_at_>Mail.Domain>

Contacts seem to be synced, but I'm not sure. Maybe they are cached on the mobile?



Anything else I could try?
  •  
Neil Whiteside (Kerio)

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Hi,

My guess is that there is either a very large email or a corrupt email in or around the 29th October.

I would suggest that you use webmail (Not an email client app) to inspect the user's inbox and sent items around that date, and remove anything suspicious.

You may also want to empty the deleted items folder.

I hope that helps.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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