Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Operator » Kerio iPhone Softphone Error
  •  
kossab

Messages: 28
Karma: 1
Send a private message to this user
Hello,

i can login on Softphone normally and encrypted but, i cannot hear anything.. and the other side cannot hear me.
i already check "Allow Voip Calls" and Use Mobile Data, but nothing..

any idea

regards

[Updated on: Sun, 24 November 2013 00:36]

  •  
Vladimir Toncar (Kerio)

Messages: 1696
Karma: 39
Send a private message to this user
So you want to say that the call connects but you get no audio? That looks line a firewall/NAT problem.
  •  
kossab

Messages: 28
Karma: 1
Send a private message to this user
works not ..
i set NAT enable and the same...
i set also the operator as DMZ, so the machine was completely open from internet and the same..


on iphone take

"call media encrypted"

and "Media Active (G711A-NB)

[Updated on: Tue, 26 November 2013 01:49]

  •  
Vladimir Toncar (Kerio)

Messages: 1696
Karma: 39
Send a private message to this user
You mention a DMZ... does that mean the Operator machine has a public IP address?
  •  
kossab

Messages: 28
Karma: 1
Send a private message to this user
  •  
Vladimir Toncar (Kerio)

Messages: 1696
Karma: 39
Send a private message to this user
In that case you should see a secure RTP streams flowing between Operator and the softphone. If you only see the SIP/TLS TCP channel and no SRTP streams, then something is filtering the traffic on the path between the phone and Operator.
Previous Topic: ISDN No incoming calls (Euro ISDN)
Next Topic: incomming call to auto attendant to mobile phones
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sun Oct 22 08:30:44 CEST 2017

Total time taken to generate the page: 0.00452 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.