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nhoague

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Can you explain what the "Ignore call forwarding requests before a call is answered" means?

Thanks!
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Vladimir Toncar (Kerio)

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The calls coming from a call queue or ring group to a queue (ring group) member always ignored the call forwarding settings on the Operator server to prevent calls from being inadvertently 'stolen' by users with active forwarding.

However the call could be still stolen if the user enables forwarding on their phone. With this new option, Operator protects the call from such forwarding attempts and keeps trying other agents.

Feel free to propose a better wording if you think the label is not clear enough.

Vladimir
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nhoague

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Ah no the wording makes perfect sense now that I know what it means! Awesome
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