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fsupport

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Hello,

we are using Kerio operator 2.2.1 Build 2435
and i have several issues with the incoming Caller ID.

if i call from my cellphone to the Reception (full number) the Reception phone (SPA504) shows anonymous caller.

but if i call other users they show my number (same phones)

and the only difference is that all extentions fall back after 15 seconds to the reception and the reception does not have that forward.

i looked several times and i asked my colleage to check with me but we where unable to find other differences.

besides number/name/extention wich is obvious

also, when i make a calling group then the users in the group also show every call as anonymous.


it is a very basic setup.
26 numbers, all directed to the right extention.
all 26 users call out with there own number.
and all users have a 15 sec fallback to ext 100(Reception) setup.

hope you know where to look
thanks in advance!
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ESP Projects

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Are you using ISDN lines? If so, we had a similar problem with one of ours where the ISDN provider hadn't enabled the CallerID function. After we spoke to them, they turned it on and hey presto!
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Filip Jenicek (Kerio)

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Hi,

if the above tip doesn't help you, feel free to contact me at <fjenicek<_at_>kerio.com>.

I'd need you to:
1. Enable debug logs: Asterisk, Asterisk(detailed)
2. Start a packet sniffer (in case the provider is SIP)
3. Make a call that works and one that doesn't
4. Generate a support info file (link at the bottom of the System Health screen).
5. Email it to me.

Best
Filip
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