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techsolama

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A client of mine we just switched to the Kerio offline connector for Outlook is receiving the voicemail emails, but not the attached voicemail in wav format. Anyone know of a fix for this?
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Vicky

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Hi Techsolama,

Does the user have any Anti Virus installed on their machine? Such as McAfee or AVG? I have seen these 2 AV's strip attachments.

If the user has AV trying disabling it or disabling any other Outlook pluggins and see if the attachments then come through.

All the best,
Vicky
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techsolama

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The client currently uses Panda Office Protection, Im not quite sure if Panda scans emails to be honest I will have to look into this. One thing that's been brought to my attention is when trying to open the voicemail email thats been sent to Outlook it crashes Outlook completely. It's like the voicemail email is corrupt or something. Just more information, I will try turning off Panda to see if that makes a difference and will reply with what I find. Thank you for the response.
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