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Home » Kerio User Forums » Kerio Operator » Voicemail Greetings defaulting (My voicemail greetings for all ext get wiped out to default)
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Afropuffo

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Hello everyone,

I am finding in the past few months my Kerio Operator customers complain that their voice-mail greeting have reverted back to default robot voice.

I have tied it to a firmware upgrade, it seems that is when the greeting gets wiped out.

Real pain. Occurred on 2 and only operator installs.

Anyone else.

You don't notice it right away, unless a caller complains about it.

I included a pic of my settings

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Filip Jenicek (Kerio)

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Hi,

do I understand correctly that the value of the highlighted option changed after an upgrade?

Filip
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Afropuffo

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No.

I only included the picture to illustrate if I was configuring anything incorrectly.

I don't believe that page can delete/disable a personal greeting.

For example:

I setup a new ext
User logs into voicemail system and creates a custom greeting
"Hi this is Joe, I am busy signing a million dollar deal and can't answer my phone, please leave a message"
This greeting survives and then randomly gets reverted back to standard default greeting.
I have isolated it to the firmware upgrades, but am not 100% certain that is the culprit.

Make more sense?

Joe
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Filip Jenicek (Kerio)

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Oh, I see.

Is your voicemail integrated with Kerio Connect?

Anything interesting in the error/warning log?

What do you do to make it work again? Re-record the message?

Recorded messages are stored in /var/spool/operator/voicemail-users, for example /var/spool/operator/voicemail-users/Admin/unavail.wav

The files are read by asterisk from a symlink at /var/spool/asterisk/voicemail/sip-locals/10/unavail.wav


Feel free to contact me at <fjenicek<_at_>kerio.com> once you have the system in a broken state. I can log in and analyze it.

Best
Filip
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Afropuffo

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Thanks for your quick reply.

I will ssh into system and take a look.

Not a Linux expert, what is a symlink?
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Filip Jenicek (Kerio)

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Symlink is similar to a shortcut on Windows. It allows you to access files in another location.
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Afropuffo

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The proper files seem to exist in the users directory. I used winscp (wow, awesome prog, where were you all my life?)

It maybe the shortcut that is the problem, so far all greetings have been re recorded and I backed them up with winScp.

Will wait till next firmware upgrade and keep you posted.
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