Home » Kerio User Forums » Kerio Control » error 28201 (installation issue)

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when i want to install "kerio vpn client" i received this:

Error 28201. Failed to install VPN device driver. Command:
UPDATE. Action: LookupDevice. Result: E_UNEXPECTED ,device is already

how can i resolve this problem!?
Ernesto (Kerio)

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I think you will need to manually remove the drivers. Assuming you are on Windows, you can try this method:

1. Open device manager
2. Locate KVPN adapter
3. Try to uninstall it - probably it doesn't disappear, but the device somehow changes state

...or maybe try this tool:

http://social.technet.microsoft.com/Forums/windows/en-US/56f ed319-a532-46a4-a384-fd795998c4a3/regedit-permissions-access -denied-or-error-while-deleting-key-even-as-admin

Sales Engineer | Kerio
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i did'nt find that in device menager please help me.
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