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We are using Kerio Outlook Connector (Offline Edition) and Outlook 2010 for Windows.
Frequently we get error messages that messages could not be synchronized/transmitted.
In the following the details for administrators (anonymized):

Details für Administratoren:

Fehler: 0x80004005 E_FAIL
Nachricht: [SID=xxxxx<_at_>,
   Ordner: Posteingang ]

Die Nachricht wurde zum Ordner __keriomapi__STORE/Failed_Conversions im Benutzerspeicher kopiert.
Bitte senden Sie den Inhalt dieses Fehlerberichts (einschließlich der beiden Anhänge) an Kerio Technologies.

Debug Log:
[06/02/2014 07:33:25.718] (14084) {err}{convertor}
In MapiConvertor\MapiConvertor.cpp:187 (mimeToMapi)
Exception of class HResultException: CommonBase\WrapCompressedRtfStream.cpp(148), WrapCompressedRtfStream::wrap:
0x80004005 E_FAIL: Conversion of rtf to native body failed
Conversion has failed.

[06/02/2014 07:33:25.718] (14084) {err}{scp-worker}
In SCProvider\ConvertorHelper.cpp:176 (ConvertorHelper::convertMimeMessage)
Exception of class HResultException: SCProvider\ConvertorHelper.cpp(173), ConvertorHelper::convertMimeMessage:
0x80004005 E_FAIL
HRESULT: 0x80004005 E_FAIL

As attachment the anonymized .eml

Would be great if anyone could help us to fix this issue.


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Today I have the some problem with error 0x80004005. Running Kerio V8.2.4. I clear the local cache and see mails incomming. While reaching contacts and calendar I got sync error messages.

After trying a lot of things I start deinstalling the KOFF and this dont work. I got a message that RtfWrapperPS.dll cant be unregistered. AHA ... So restarting the machine (its a terminal server), reinstall KOFF and all errors are gone. Outlook 2010 starts working normal.

It seems that something in the KOFF crashed and block every try to sync data from folders except e-mail.
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