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vereinaccess

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Hello,

We are experiencing some strange behavior with our Kerio Connect 7.1.1, the POP3 downloads suddenly stop and we are receiving these messages in our debug log. If manually initiating the download, the debug log always comes up with the message "Receiving already in progress" but nothing happens, no mails are downloaded from the remote server. After stopping and restart via Kerio Connect Monitor, mail are downloaded normally for some time. Any help would really be appreciated.

Quote:
[08/Feb/2014 13:30:03][2964959232] {qproc} The mail queue processing started.
[08/Feb/2014 13:30:03][2964959232] {qproc} SEND_RELAY: No outgoing messages in queue
[08/Feb/2014 13:30:03][2964959232] {qproc} SEND_FWD: No outgoing messages in queue
[08/Feb/2014 13:30:03][2964959232] {qproc} The mail queue processing finished.
[08/Feb/2014 13:30:03][2964959232] {pop3c} Receiving mail from POP3 accounts...
[08/Feb/2014 13:30:03][2964959232] {pop3c} Receiving already in progress.
[08/Feb/2014 13:40:08][2964959232] {qproc} The mail queue processing started.
[08/Feb/2014 13:40:08][2964959232] {qproc} SEND_RELAY: No outgoing messages in queue
[08/Feb/2014 13:40:08][2964959232] {qproc} SEND_FWD: No outgoing messages in queue
[08/Feb/2014 13:40:08][2964959232] {qproc} The mail queue processing finished.
[08/Feb/2014 13:40:08][2964959232] {pop3c} Receiving mail from POP3 accounts...
[08/Feb/2014 13:40:08][2964959232] {pop3c} Receiving already in progress.
[08/Feb/2014 13:50:02][2964959232] {qproc} The mail queue processing started.
[08/Feb/2014 13:50:02][2964959232] {qproc} SEND_RELAY: No outgoing messages in queue
[08/Feb/2014 13:50:02][2964959232] {qproc} SEND_FWD: No outgoing messages in queue
[08/Feb/2014 13:50:02][2964959232] {qproc} The mail queue processing finished.
[08/Feb/2014 13:50:02][2964959232] {pop3c} Receiving mail from POP3 accounts...
[08/Feb/2014 13:50:02][2964959232] {pop3c} Receiving already in progress.
[08/Feb/2014 13:53:37][2975526912] {connpool} (TaskId: 0) Connection IMAP#191 was ADDED to connection pool task; task capacity: 1/40.
[08/Feb/2014 13:53:37][2975526912] {connpool} Active IMAP threads: 3, Suspended threads: 1, ConnectionPool threads: 0
[08/Feb/2014 13:53:37][2975526912] {connpool} (TaskId: 1) Pool task created with capacity = 40.
[08/Feb/2014 13:54:22][2964959232] {connpool} (TaskId: 1) Connection IMAP#190 was ADDED to connection pool task; task capacity: 2/40.
[08/Feb/2014 13:54:22][2964959232] {connpool} Active IMAP threads: 2, Suspended threads: 2, ConnectionPool threads: 1
[08/Feb/2014 13:54:22][2982924288] {connpool} (TaskId: 1) Connection IMAP#189 was ADDED to connection pool task; task capacity: 3/40.
[08/Feb/2014 13:54:22][2982924288] {connpool} Active IMAP threads: 1, Suspended threads: 3, ConnectionPool threads: 1
[08/Feb/2014 13:54:25][2988740608] {connpool} (TaskId: 1) Connection IMAP#189 was resumed and REMOVED from connection pool.
[08/Feb/2014 13:54:25][2988740608] {connpool} Active IMAP threads: 2, Suspended threads: 2, ConnectionPool threads: 1
[08/Feb/2014 13:55:23][2987683840] {connpool} (TaskId: 1) Connection IMAP#192 was ADDED to connection pool task; task capacity: 3/40.
[08/Feb/2014 13:55:23][2987683840] {connpool} Active IMAP threads: 1, Suspended threads: 3, ConnectionPool threads: 1
[08/Feb/2014 13:55:28][2975526912] {connpool} (TaskId: 1) Connection IMAP#189 was ADDED to connection pool task; task capacity: 4/40.
[08/Feb/2014 13:55:28][2975526912] {connpool} Active IMAP threads: 0, Suspended threads: 4, ConnectionPool threads: 1
[08/Feb/2014 13:55:36][2988740608] {connpool} (TaskId: 1) Connection IMAP#189 was resumed and REMOVED from connection pool.
[08/Feb/2014 13:55:36][2988740608] {connpool} Active IMAP threads: 1, Suspended threads: 3, ConnectionPool threads: 1
[08/Feb/2014 13:55:36][2988740608] {connpool} (TaskId: 1) Connection IMAP#192 was resumed and REMOVED from connection pool.
[08/Feb/2014 13:55:36][2988740608] {connpool} Active IMAP threads: 2, Suspended threads: 2, ConnectionPool threads: 1
[08/Feb/2014 13:55:37][2988740608] {connpool} (TaskId: 1) Connection IMAP#190 was resumed and REMOVED from connection pool.
[08/Feb/2014 13:55:37][2988740608] {connpool} Active IMAP threads: 3, Suspended threads: 1, ConnectionPool threads: 1
[08/Feb/2014 13:56:38][2964959232] {connpool} (TaskId: 1) Connection IMAP#190 was ADDED to connection pool task; task capacity: 2/40.
[08/Feb/2014 13:56:38][2964959232] {connpool} Active IMAP threads: 2, Suspended threads: 2, ConnectionPool threads: 1
[08/Feb/2014 13:56:39][2987683840] {connpool} (TaskId: 1) Connection IMAP#192 was ADDED to connection pool task; task capacity: 3/40.
[08/Feb/2014 13:56:39][2987683840] {connpool} Active IMAP threads: 1, Suspended threads: 3, ConnectionPool threads: 1
[08/Feb/2014 13:57:27][2988740608] {connpool} (TaskId: 1) Connection IMAP#192 was resumed and REMOVED from connection pool.
[08/Feb/2014 13:57:27][2988740608] {connpool} Active IMAP threads: 2, Suspended threads: 2, ConnectionPool threads: 1
[08/Feb/2014 13:59:27][2964959232] {connpool} (TaskId: 1) Connection IMAP#192 was ADDED to connection pool task; task capacity: 3/40.
[08/Feb/2014 13:59:27][2964959232] {connpool} Active IMAP threads: 1, Suspended threads: 3, ConnectionPool threads: 1
[08/Feb/2014 13:59:29][2988740608] {connpool} (TaskId: 1) Connection IMAP#192 was resumed and REMOVED from connection pool.
[08/Feb/2014 13:59:29][2988740608] {connpool} Active IMAP threads: 2, Suspended threads: 2, ConnectionPool threads: 1
[08/Feb/2014 14:00:07][2975526912] {qproc} The mail queue processing started.
[08/Feb/2014 14:00:07][2975526912] {qproc} SEND_RELAY: No outgoing messages in queue
[08/Feb/2014 14:00:07][2975526912] {qproc} SEND_FWD: No outgoing messages in queue
[08/Feb/2014 14:00:07][2975526912] {qproc} The mail queue processing finished.
[08/Feb/2014 14:00:07][2975526912] {pop3c} Receiving mail from POP3 accounts...
[08/Feb/2014 14:00:07][2975526912] {pop3c} Receiving already in progress.

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Vicky

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Hi Vereinaccess,

I have noticed in the past that sometimes you will get the error 'Receiving already in progress' if the POP3 schedule is set to a short period of time e.g. every 2 minutes or so. So one thing you can try is changing the time Kerio goes to check for Mail to perhaps every 15 minutes.

Also login to the POP3 mailbox from the providers side and see if there is a large email stuck in the Inbox, this is also something I have seen cause behavior like this.

Apart from that you should really get Kerio Connect upgraded and maybe raise a support ticket so that support can look into the issue a little further.

I hope this helps,
Vicky

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