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vomsupport

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We are getting these errors on our 8.1.3 install

We have never setup Instant messaging..


[27/Feb/2014 16:34:36][21081] {im} Failed to send message with id 'ae2573ad-97ad-4cd3-91eb-ee02dc070dc9' through socket. (110) Unknown error 110
[27/Feb/2014 16:34:38][21081] {im} Failed to send message with id 'ae2573ad-97ad-4cd3-91eb-ee02dc070dc9' through socket. (110) Unknown error 110
[27/Feb/2014 16:34:40][21081] {im} Failed to send message with id 'ae2573ad-97ad-4cd3-91eb-ee02dc070dc9' through socket. (110) Unknown error 110

[Updated on: Fri, 28 February 2014 01:39]

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Pavel Dobry (Kerio)

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These are debug messages, not error ones.
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Vicky

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Hi Vom,

The XMPP service will always run in the background unless you disable it in the mailserver.cfg. Try the following if you wish to disable the IM service if you do not intend to use it:

1. Stop Kerio Connect
2. Open the mailserver.cfg in a plain text editor
3. Find the table name 'InstantMessaging' and change the variable 'Enabled' from a '1' to a '0'
4. Save the changes
5. Start Kerio Connect

This will then stop the error messages as the service will not be running.

I hope this helps,
Vicky
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vomsupport

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These are the error messages from the error log

The above messages are from the debug log

[07/Mar/2014 17:10:33] HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. Component is paused for another 10 minutes. Enable 'Instant Messaging' debug logging and inspect the log for more details.

[07/Mar/2014 17:10:35] HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. Component is paused for another 10 minutes. Enable 'Instant Messaging' debug logging and inspect the log for more details.

[07/Mar/2014 17:10:37] HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. Component is paused for another 10 minutes. Enable 'Instant Messaging' debug logging and inspect the log for more details.

[07/Mar/2014 17:10:39] HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. Component is paused for another 10 minutes. Enable 'Instant Messaging' debug logging and inspect the log for more details.

[07/Mar/2014 17:10:41] HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. Component is paused for another 10 minutes. Enable 'Instant Messaging' debug logging and inspect the log for more details.

[07/Mar/2014 17:10:43] HealthMonitor.cpp: Problem has occured in the 'Instant Messaging' component. 5 failures has been found. Component is paused for another 10 minutes. Enable 'Instant Messaging' debug logging and inspect the log for more details.
































































































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