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Home » Kerio User Forums » Kerio Connect » Kerio Server rejects valid email from a Blackberry ("domain does not exist" but the domain is correct!)
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Nacho

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Hello,

as you can see the server rejects a valid email as "domain does not exist" but the domain mascatosalvaterra.es does exist as is perfectly written.

Any suggestions or idea what can be the problem and how to solve it??

Thu 2014-02-27 12:41:45: [803:9] --> MAIL From:<SRS0=Aej53A=YA=mascatosalvaterra.es=teresa<_at_>srs.bis7.eu.blackberry.com >
Thu 2014-02-27 12:42:03: [803:9] <-- 553 5.1.8 Sender address <SRS0=Aej53A=YA=mascatosalvaterra.es=teresa<_at_>srs.bis7.eu.blackberry.com > domain does not exist
Thu 2014-02-27 12:42:03: [803:9] --> QUIT
Thu 2014-02-27 12:42:03: [803:9] <-- 221 2.0.0 SMTP closing connection
Thu 2014-02-27 12:42:03: [803:9] SMTP session terminated (Bytes in/out: 577/241)
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ICT and Me

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Maybe is it better to place this by Connect?
Or are you sure this is Control (Firewall/UTM)?

ICT and Me
Carlo Turk
The Netherlands
www.ictandme.nl
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Nacho

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I am not sure at all, this is the first time I post in here. Should I change it to Connect? and if so, how do I do it?. Thanks in advance.
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freakinvibe

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Nacho, can you clarify:

- Which version of Kerio Control ( = Firewall ) are you using?
- Which version of Kerio Connect ( = Mail Server ) are you using? Or are you using a different Mail Server?

Dexion AG - The Blackberry Specialists in Switzerland
https://dexionag.ch
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Pavel Dobry (Kerio)

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Email domain used by Blackberry service is "srs.bis7.eu.blackberry.com" and not mascatosalvaterra.es. Receiving server is probably not able to verify MX records for this domain.
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Nacho

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Hello Pavel. How can I configure Kerio Server (8.2.2) to make it able to verify/accept every message from blackberry servers?

Thanks in advance.
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