Home » Kerio User Forums » Kerio Connect » Compose new mail window automatically minimizing? (I have two systems experiencing this problem)

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Hi Everyone,
I have two systems experiencing this issue.

We run Kerio Connect 8.0.2 build 1117
Both systems are on Windows XP, with IE 8, and they are fully patched.
Both users are using the legacy Kerio Connect Web interface.
When these users log in, and click to compose a new message, they get the new message popup window, and it minimizes while they are typing their message. One of them is able to 'restore' the window to normal size and continue typing (only to have it minimize again a few minutes later) but the other one gets an immediate re-minimization unless he maximizes the window. This appears to happen only to the new message window and only in the old interface.

It seems like it may be tied to the individual user account as well, but I do not see an option that has anything to do with this, nor do I know why a user account setting would have any impact on IE windows minimization. When I sign in with my own account, the windows do not minimize. When we use the new interface, the new message window is not a popup and the problem does not happen. These users do not like the new interface (neither do I to be honest...it seems much slower than then old one).

Have any of you experienced this issue? Does anyone have any suggestions? Any way to correct this issue I could try?
We have traded out keyboards..run anti-virus/malware scans..restored IE to default settings.. Run a repair on IE... I'm thinking about renaming their folder in the mail store, and deleting and re-creating their accounts...but that seems like it will be more trouble than it is worth. I don't want to force them to use the new interface, but I guess I will if that's what it comes down to.

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