Home » Kerio User Forums » Kerio Connect » Message reads: Risk of data loss (When trying to empty the cache in KOFF the message warns of possible data loss because not everything is synchronized yet the Sync icon shows IDLE)

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I am trying to understand why when using the EMPTY button in the Maintenance tab of the KERIO Outlook Connector (KOFF) in v 8.2.1 the message warning of possible data loss due to unsynchronized items would appear even though the OUTLOOK CONNECTOR icon displays Synchronized/IDLE.

It would seem that on the one side Kerio Connect is saying all is up to date, yet on the other side it is saying that it has not completed its tasks. And this after waiting an hour with no change.

David Green

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Hi Kingswaygroup,

This is just a pre-caution message that is displayed when users go to clear the cache. Most of the time there is no loss of data but we have to advise the user that their could be a risk of this happening should there be any local data that has not synced back up to the server. If you ever want to check what is on the server compare to Outlook best thing to do is check WebMail as that will give you an exact look into what is on the server.

I hope this helps.

All the best,
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