Home » Kerio User Forums » Kerio Connect » KOC: Move Message slow in Outlook 2010 (Move Message very slow in Outlook 2010 32Bit on Terminal-Server)

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Hello everybody,

having a problem with a Kerio Connect 8.2.2 Server an Kerio Outlook Connector (Offline).
Runnung Office 2010 32bit on a Windows Terminal Server. Account is setup as KOC Account.

When a user is deleting a message from a public folder everything works nearly perfect. The mail is delete right after the user hits the button.

Problem comes when the user moves a message to another folder in the public folder:
- He moves the message. In his Outlook he could see the message at the new folder
- All the other users didn't see that the message was moved, just as before in the source folder
- He also didn't see the move process in his Webclient
- So the command isn't transferred correctly from the client to the server
- When waiting long enough the mail is finally moved
- Strange thing: Also in the command log the mail appears at the later point
- Tested it: Message was moved about 9:39 in the morning; now at 16:54 the mail appeared in the log and was finally moved
- When the user meanwhile deletes another mail in the same folder, the message disappearing directly at the other workstations, but the mail which was moved is still in the folder
- When the user closes Outlook and reopens it, the message is moved also immediately after Outlook was started
- Also setting KOC to "offline" and back to online doesn't syncs the moved message correctly
- Some mails are moved instantly while other mails are sitting there for a couple of hours
- Appears in different mailboxes (source and destination)

Didn't really know why KOC is working like that. But i know: When other users (Mac, Mail, IMAP Connection) are working like that, the error never shown up.
So I think the problem is within the Kerio Outlook Connector (KOC).

Someone else with that problem, or an idea how to prevent that?
Thanks a lot!

[Updated on: Tue, 25 March 2014 18:11]

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