Home » Kerio User Forums » Kerio Connect » Error: "internal representation is corrupted"

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The exact messages are like this:
MessageFolder.cpp: Status and index of folder ~user<_at_>domain.com/INBOX will not be saved: internal representation is corrupted.

I can't find this "internal representation is corrupted" phrase anywhere in the KB or the documentation.

Does anyone know what it means? What I need to do to correct it?
Jonas Rodrigues (Kerio)

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Hello Russ Martin,

Is this error still happening?

This kind of error could happen when a process is killed. If the error keeps happening I would advise you to submit a support ticket -> http://www.kerio.com/support

All the best,


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com

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Thanks for your reply. The error is no longer happening. However, I had to upgrade to 8.2.4 in order to regain stability.

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