Home » Kerio User Forums » Kerio Operator » Can't answer calls, caller just hears endless ringing

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I had disabled my interfaces call routing for some testing. Then I re enabled them all.

Now when a caller calls Kerio accepts the call and my phones ring with the correct caller id, but when I answer the call, I hear silence and the rest of the phones keep ringing. The caller just hears endless ringing.

No idea what to do, I can call out it works as expected.

rebooted also, current version 2.3.0 beta 2 build 2986

Not sure if my fiddling with call routing had anything to do with it.
Filip Jenicek (Kerio)

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Hi Joseph,

it sounds like some SIP packets are getting lost. Are the phones in the same network as Operator?

In order to help you, I'll need you to do the following:
1. Enable debug logs: Asterisk, Asterisk(detailed)
2. Start packet sniffer
3. Make a test call to demonstrate the issue
4. Create a support info file (link at the bottom of the System Health screen)

Email everything back to me (fjenicek<_at_>kerio.com).


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