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Vladimir Toncar (Kerio)

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Kerio Operator 2.3.0 final was released this morning. These are the most interesting new features:

* Call monitoring - this feature is aimed at those of Operator customers who run the PBX in various call center-like deployments. Call monitoring allows a supervisor to listen to calls handled by agents or even actively participate in a call if the agent needs help.

* Click to call - this functionality is now available in Kerio Connect client, where a user can click on phone numbers that appear in Contacts or directly in e-mail (usually in message footers). The call will be processed by Operator as if initiated from the Kerio Operator client GUI. Click to call is also supported on standard web pages with the Kerio Operator plugin for Google Chrome. (The plugin for Firefox is coming soon.)

* Automatic provisioning for Aastra phones

This is the change log since version 2.3.0 RC1:

Kerio Operator engine
- Remove stale cache files during boot.
- Add 'sendrpid=no' to the provisioning templates for Cisco 7960 to prevent occasional call failures.
- Prevent auto-provisioned Snom phones from trying to access provisioning.snom.com as some models may end up in reboot loop otherwise.
- Map national characters to ASCII for Snom M9 and M3 (Upper case characters with a caron could break formatting on the phone's display).

Kerio Operator Administration
- Resolved several JavaScript errors.
- Fixed the Upload button in Backup and Recovery that could remain disabled after a wrong file was uploaded.
- The license tile cannot be removed from the Dashboard screen.

Kerio Operator Client Interface
+ Click-to-call plugin for Chrome and Firefox browsers.
- Fixed the bug occurring in Salesforce.com integration after their recent upgrade.


[Updated on: Wed, 02 July 2014 13:20]

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