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Home » Kerio User Forums » Kerio Connect » IM Service Will not start (After upgrading to 8.3 IM Service will not start)
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mrialsjr

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We get the following error in the Warning Log after updating to 8.3

[22/May/2014 09:37:22] Instant Messaging [external]: Initializing external component failed (StartServer$LazyExtServiceLoader.event): com.kerio.im.common.error.ServiceException: Failed to load archive at com.kerio.im.core.conversation.archive.Archive.open(Archive. java:90) at com.kerio.im.core.CoreRuntime.setExtService(CoreRuntime.java :93) at com.kerio.im.service.task.StartServer$LazyExtServiceLoader.e vent(StartServer.java:85) at com.kerio.im.service.task.StartServer$LazyExtServiceLoader.e vent(StartServer.java:68) at com.kerio.im.core.Bus.publish(Bus.java:34) at com.kerio.im.core.remote.RemoteControl.messageReceived(Remot eControl.java:51) at com.kerio.im.tigase.ConnectComponent.processPacket(ConnectCo mponent.java:129) at tigase.server.AbstractMessageReceiver$QueueListener.run(Abst ractMessageReceiver.java:1350) Caused by: java.io.IOException: Destination /Volumes/Archive/Archive/xmpp is not a directory and cant be created at com.kerio.im.core.conversation.archive.FileStoreManager.<init >(FileStoreManager.java:7
[22/May/2014 09:37:22] Instant Messaging [external]: Performing IM service shutdown (Shutdown$ShutdownTask.run)
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Tomas Skoda (Kerio)

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Hi,

to fix this issue just create '/Volumes/Archive/Archive/xmpp' folder. Could you please contact our Technical Support and provide server logs, logs from 'store/xmpp/logs' folder and also 'mailserver.cfg'? This incident will be for free.

Thank you,
Tomas
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mrialsjr

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That worked! We are going to be using a different location than that one for our archiving but am I to assume that it needed the default location to exist even though not in use?
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Tomas Skoda (Kerio)

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Currently the target archive directory (visible in Kerio Connect Administration on top of the Archiving and Backup page) must exist no matter if IM archiving is enabled or disabled.

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