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drumforce

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Hi,

I have a problem with a new installation of the Outlook KOFF Client (Win7/32, MS Office 2010).
Shortly after starting the installation I get the message

"The wizard was interrupted before Kerio Outlook Connector could be completely installed"

no Error, no Error-ID

Can someone help me in solving this problem?

Thanks
  •  
Jonas Rodrigues (Kerio)

Messages: 262
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Hello,


Is there any error in the system event log?


All the best,

Jonas

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
  •  
drumforce

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Hi Jonas,

In the application log there are 2 messages:


Protokollname: Application
Quelle: MsiInstaller
Datum: 20.06.2014 12:00:35
Ereignis-ID: 11708
Aufgabenkategorie:Keine
Ebene: Informationen
Schlüsselwörter:Klassisch
Benutzer: D-ELNIC\Berge
Computer: pc20b.d-elnic.local
Beschreibung:
Produkt: Kerio Outlook Connector (Offline Edition) -- Installationsvorgang fehlgeschlagen.
Ereignis-XML:
<Event xmlns="ht://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11708</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-20T10:00:35.000000000Z" />
<EventRecordID>67961</EventRecordID>
<Channel>Application</Channel>
<Computer>pc20b.d-elnic.local</Computer>
<Security UserID="S-1-5-21-3946039640-3285174028-3722028399-1136" />
</System>
<EventData>
<Data>Produkt: Kerio Outlook Connector (Offline Edition) -- Installationsvorgang fehlgeschlagen.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary> 7B31463630334339322D424546462D343041462D394236382D4432444131 413542424633417D </Binary>
</EventData>
</Event>







Protokollname: Application
Quelle: MsiInstaller
Datum: 20.06.2014 12:00:35
Ereignis-ID: 1033
Aufgabenkategorie:Keine
Ebene: Informationen
Schlüsselwörter:Klassisch
Benutzer: D-ELNIC\Berge
Computer: pc20b.d-elnic.local
Beschreibung:
Das Produkt wurde durch Windows Installer installiert. Produktname: Kerio Outlook Connector (Offline Edition). Produktversion: 8.2.2550. Produktsprache: 1031. Hersteller: Kerio Technologies. Erfolg- bzw. Fehlerstatus der Installation: 1603.
Ereignis-XML:
<Event xmlns="ht://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1033</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-20T10:00:35.000000000Z" />
<EventRecordID>67962</EventRecordID>
<Channel>Application</Channel>
<Computer>pc20b.d-elnic.local</Computer>
<Security UserID="S-1-5-21-3946039640-3285174028-3722028399-1136" />
</System>
<EventData>
<Data>Kerio Outlook Connector (Offline Edition)</Data>
<Data>8.2.2550</Data>
<Data>1031</Data>
<Data>1603</Data>
<Data>Kerio Technologies</Data>
<Data>(NULL)</Data>
<Data>
</Data>
<Binary> 7B31463630334339322D424546462D343041462D394236382D4432444131 413542424633417D30303030353230623237393861653434306334626161 63666538643664363430643063333030303030373034 </Binary>
</EventData>
</Event>


Best Regards
Juergen
  •  
drumforce

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Has anyone an idea???

  •  
Neil Whiteside (Kerio)

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Karma: 35
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Hello drumforce,

Outlook 2010 needs to be SP1 or SP2, so check that.

Next I'd try creating an Outlook profile without email support - does it do that OK?

If so, now try installing KOFF again - ensuring that you are using the 32 bit MSI package.

If still no joy, I recommend that you contact support and raise a ticket, in order that we can assist more fully.

Best regards,

Neil.

Knowledge Base: http://kb.kerio.com/.
Looking for technical support? http://www.kerio.com/support
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