Home » Kerio User Forums » Kerio Connect » Outlook reply using alias not primary account (Message sent to alias - reply uses alias as sender)

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Since the upgrade to Kerio Connect 8.3.0 we have an issue from Outlook where I receive an email sent to info<at>mydomain (it is in my list of email addresses) but if I reply to the sender it then shows my sending address as info<at>mydomain and not my default email address as setup in the KOFF Connector.

If that person then replies to me it sends to info again which is a major problem as what I has become a private conversation is in fact still public to all who receive the info emails.

So when I reply to a message sent to an alias that has multiple recipients I have to drop down the From button and select my default Primary account.

It is happening on most of our users, with a few exceptions - we use Outlook 2013.

It seems like a bug to me as I have looked to see if there are any settings to adjust this behaviour but cannot find any.

Any ideas?

Thanks, Gary
Neil Whiteside (Kerio)

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Hello Gary,

If "Info" is an alias on your user account then that is the correct and expected behaviour. Kerio will reply using the email address that received the email, unless you tell it otherwise.

However, if you NEVER wish to send using "info", I'd suggest that you create a group with that email address, and you as the only member. That way you will always reply on your primary email address.

Group addresses should not appear in your dropdown list in Outlook.

Similarly, if several of you use the info address - setting it as a group, with all required users as members will provide the same functionality.

I hope this helps.

Best regards,


[Updated on: Fri, 20 June 2014 15:44]

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