Home » Kerio User Forums » Kerio Connect » Kerio Control email scanner was unable to check the following file

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Good morning!

I'm trying to receive a file of type. XLSX (Password Protected), however my Kerio Connect is removing the attachment. How can it not happen?


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You may want to go into the Kerio Web Admin->Configuration->Attachment Filter and check if .xlsx is ticked. If it is untick it and Kerio will the attachment through across the server. If it is not listed add the extension and set the action to allow.

Also if you have integrated AV and the file is password protected the AV can remove the attachment if it is not able to scan it. So you can just make sure that in Web Admin->Configuration->Anti Virus make sure that the option 'Deliver the original message with a warning pre-fixed' is selected to allow the file through if it cannot be scanned.

I hope this helps,
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