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gbalbach

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Hello everyone,

Am I missing something? We have the offline connector installed on a few machines - 4 of them. When we upgraded from 8.3.0 to 8.3.1 when the users opened Outlook 2007 on Windows it went through the upgrade process but it is very clunky - it threw an error that the profile could not be opened - gives the user a nice big red X - and then sits and take a while to update the files to the new version - a couple of minutes - is there something I am missing to streamline this upgrade process? We have 240 users currently using POP email with Outlook with Kerio. I would love to move them over to the offline connector but with that strange upgrade/update process our users are going to have a fit. How is everyone else's experience been with KOFF and upgrading server versions?
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Neil Whiteside (Kerio)

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Hi gbalbach,

That is pretty much what happens.

You can turn off the option to automatically upgrade KOFF in the server webadmin, giving you or your users the option to manually do the update.

Most of our admins normally drop round an email telling users about the scheduled server upgrade, and warning them that KOFF will upgrade next time they launch Outlook. We normally recommend that users are asked to use Kerio Connect Client (Webmail) whilst the upgrade process takes place - so at least they can continue working.

Best regards,

Neil.



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gbalbach

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Thanks Neil - that is kind of what I figured other folks were doing. Maybe someday Kerio will still let Outlook open with the connector currently installed then it can download the update behind the scenes then update later/on close/etc so it doesn't impact the start up. I know if outlook is open and using KOFF and the server gets upgraded when the server comes back online outlook keeps working fine with the old connector until the user closes and re-opens outlook then it upgrades. We tested that to see what would happen if a machine was left on with outlook open with the connector running when an upgrade of Kerio took place. Maybe Kerio will get it working with Office natively some day on Windows like they did on Mac OS.
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MarkK

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You can always use a Group Policy Object (GPO) and Windows Management Instrumentation (WMI) to do an install of the updated client during user login, before the mail client even starts.
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stephane.wierzbicki

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Hello MarkK,

Can you provide an working example of this ?
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MarkK

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Hopefully you have someone that understands how to create GPOs and WMI Filters. If not, you can google it and find some helpful tips.

First, download the Kerio MSI installer files since they work the best for this. Put it somewhere accessible by everyone. Second, in Group Policy Manager, create a new group policy named something meaningful, like KOFF824 for version 8.2.4. Edit the policy and in the Computer Configuration > Policies > Software Settings > Software Installation, right click and create a New > Package. Point to the MSI that everyone can reach. Deploy Software window choose Assigned. The policy creation is done. You can look at the Properties to see if there is anything that you want to change.

If you assign this policy to your OU's, then the policy should install the new client. If you need to maybe check something on the machine first to see IF the software should be installed (or more correctly said - if the policy should be applied), you can create a WMI filter to satisfy a test condition to determine whether the policy is applied or ignored.

That is a short description on how to do it.
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