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Randolph

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Hi,

in our case the KIMT doesn´t work properly

Everything works fine until we start the migration.
Folders are created but no messages can be copied
Error code is 10 Fatal Error
no help from google search

this occurs on every account, can anyone help pls?

Firewall is set, Antivirus disabled

LogManager initialized successfully; reportFileName='C:/Users/ABaier/AppData/Local/Temp/KimtLogs/07102014_110857/report.txt', debugFileName='C:/Users/ABaier/AppData/Local/Temp/KimtLogs/07102014_110857/debug.log'
[2014-07-10 11:09:04][11216]	In engine\MeAPI.cpp:131 (kerio::migration::testImap): KMS test on IMAP server - cannot connect.
Testing IMAP server: imap.strato.de
IMAP server connection tested successfully.
[2014-07-10 11:09:24][10848]	In engine\MeAPI.cpp:205 (kerio::migration::testKms): Testing KMS on 192.168.0.3
[2014-07-10 11:09:24][10848]	In engine\MeAPI.cpp:217 (kerio::migration::testKms): TinyDB test passed.
[2014-07-10 11:09:24][10848]	In engine\MeAPI.cpp:221 (kerio::migration::testKms): KMS version: Kerio Connect 8.3.0 build 2683(Ubuntu 14.04, x86_64)
[2014-07-10 11:09:35][10776]	In engine\Migrator.cpp:219 (kerio::migration::Migrator::prepareMigration): KMS version: Kerio Connect 8.3.0 build 2683(Ubuntu 14.04, x86_64)
[2014-07-10 11:09:41][10776]	In engine\Migrator.cpp:177 (kerio::migration::Migrator::start): Kerio IMAP Migration Tool 8.3.1.2843 T0
[2014-07-10 11:09:41][2204]	In engine\MigratorThread.cpp:241 (kerio::migration::MigratorThread::execute): Migration thread started
[2014-07-10 11:09:41][11144]	In engine\MigratorThread.cpp:241 (kerio::migration::MigratorThread::execute): Migration thread started
[2014-07-10 11:09:41][12208]	In engine\MigratorThread.cpp:241 (kerio::migration::MigratorThread::execute): Migration thread started
[2014-07-10 11:09:41][12160]	In engine\MigratorThread.cpp:241 (kerio::migration::MigratorThread::execute): Migration thread started
[2014-07-10 11:09:41][12020]	In engine\MigratorThread.cpp:241 (kerio::migration::MigratorThread::execute): Migration thread started
[2014-07-10 11:09:41][11536]	In engine\MigratorThread.cpp:241 (kerio::migration::MigratorThread::execute): Migration thread started
[2014-07-10 11:09:41][2204]	In engine\MigratorThread.cpp:252 (kerio::migration::MigratorThread::execute): 
[2014-07-10 11:09:42][2204]	In engine\MigratorThread.cpp:271 (kerio::migration::MigratorThread::execute): Account hubert.wolf<_at_>ferngas.de created. (password from csv file)
[2014-07-10 11:09:42][2204]	In engine\MigratorThread.cpp:317 (kerio::migration::MigratorThread::loginToImapServer): Connected to source IMAP server (imap.strato.de) as hubert.wolf<_at_>ferngas.de
[2014-07-10 11:09:42][2204]	In engine\MigratorThread.cpp:375 (kerio::migration::MigratorThread::migrateUser): Folder list loaded from source server (imap.strato.de:0) for account hubert.wolf<_at_>ferngas.de
[2014-07-10 11:09:42][2204]	In engine\MigratorThread.cpp:416 (kerio::migration::MigratorThread::migrateUser): Connected to target IMAP server (192.168.0.3:993) as MASTER
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:445 (kerio::migration::MigratorThread::migrateUser): Switched from master to Connected to hubert.wolf<_at_>ferngas.de
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:530 (kerio::migration::MigratorThread::createFolderSubtree): Creating folder Drafts ... already exists
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:530 (kerio::migration::MigratorThread::createFolderSubtree): Creating folder INBOX ... already exists
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:530 (kerio::migration::MigratorThread::createFolderSubtree): Creating folder Sent Items ... already exists
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:530 (kerio::migration::MigratorThread::createFolderSubtree): Creating folder Spam ... created
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:530 (kerio::migration::MigratorThread::createFolderSubtree): Creating folder Trash ... created
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:530 (kerio::migration::MigratorThread::createFolderSubtree): Creating folder Zählerstände ... created
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:466 (kerio::migration::MigratorThread::migrateUser): Folder tree created.
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:627 (kerio::migration::MigratorThread::migrateFolder): Source folder "Drafts" was selected.
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:651 (kerio::migration::MigratorThread::migrateFolder): Found 0 messages in source folder "Drafts".
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:627 (kerio::migration::MigratorThread::migrateFolder): Source folder "INBOX" was selected.
[2014-07-10 11:09:43][2204]	In engine\MigratorThread.cpp:651 (kerio::migration::MigratorThread::migrateFolder): Found 195 messages in source folder "INBOX".
[2014-07-10 11:12:43][2204]	In engine\MigratorThread.cpp:704 (kerio::migration::MigratorThread::migrateFolder): Fatal Error (error code = 10) - Copy message from source folder "INBOX"failed
[2014-07-10 11:12:43][2204]	In engine\MigratorThread.cpp:705 (kerio::migration::MigratorThread::migrateFolder): Last source IMAP error response: 
[2014-07-10 11:12:43][2204]	In engine\MigratorThread.cpp:706 (kerio::migration::MigratorThread::migrateFolder): Last KMS IMAP error response: K9 NO STATUS Cannot access folder 'Z&AOQ-hlerst&AOQ-nde'
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:380 (kerio::migration::reportUserStatus): Account Hubert Wolf migration finished:
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:385 (kerio::migration::reportUserStatus): Password: used from CSV file.
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:390 (kerio::migration::reportUserStatus): Folders total count: 0
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:391 (kerio::migration::reportUserStatus): Folders done: 6
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:392 (kerio::migration::reportUserStatus): Folders failed count: 0
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:393 (kerio::migration::reportUserStatus): Messages done: 4
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:394 (kerio::migration::reportUserStatus): Messages errors: 1
[2014-07-10 11:12:43][2204]	In engine\Migrator.cpp:395 (kerio::migration::reportUserStatus): 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:340 (kerio::migration::reportTotalStatus): 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:341 (kerio::migration::reportTotalStatus): ************************************************************************************************
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:342 (kerio::migration::reportTotalStatus): SUMMARY
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:347 (kerio::migration::reportTotalStatus): Migration finished
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:349 (kerio::migration::reportTotalStatus): Accounts total: 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:350 (kerio::migration::reportTotalStatus): 	count: 1
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:351 (kerio::migration::reportTotalStatus): 	done: 0
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:352 (kerio::migration::reportTotalStatus): 	errors: 1
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:354 (kerio::migration::reportTotalStatus): Folders total: 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:355 (kerio::migration::reportTotalStatus): 	done: 6
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:356 (kerio::migration::reportTotalStatus): 	errors: 0
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:358 (kerio::migration::reportTotalStatus): Messages total: 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:359 (kerio::migration::reportTotalStatus): 	done: 4
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:360 (kerio::migration::reportTotalStatus): 	errors: 1
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:362 (kerio::migration::reportTotalStatus): 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:364 (kerio::migration::reportTotalStatus): Migration start: Thu Jul 10 11:09:41 2014
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:365 (kerio::migration::reportTotalStatus): Migration end:   Thu Jul 10 11:12:49 2014
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:367 (kerio::migration::reportTotalStatus): 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:369 (kerio::migration::reportTotalStatus): 
[2014-07-10 11:12:49][12100]	In engine\Migrator.cpp:371 (kerio::migration::reportTotalStatus): ************************************************************************************************
  •  
Pavel Špalek (Kerio)

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Karma: 37
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It can be caused by bad interaction with antivirus. Please let the customer enable IMAP debug messages in Connect and retry migration of one user.
Second guess: bad folder name with umlauts, but it's not likely.

Pavel Špalek
developer - Kerio Connect
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