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Home » Kerio User Forums » Kerio Operator » Polycom phones reboot and wrong date/time
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hunter19

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Hi

I have arrived in to the office today, and all of our Polycom SoundPoint IP 430 (13 handsets) have incorrect date and time, and are rebooting every hour or so. Calls can still be made and received.

Firmware 3.2.7.0198 on the affected phones. Nothing else has changed recently. Kerio Operator version 2.3.0 build 3123.

I am also sys admin on another Kerio Operator system (same version) and the two IP 430 handsets at this site do not appear to have this issue.

Has anyone else had this issue?
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hunter19

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Fixed by an overnight reboot Smile
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Filip Jenicek (Kerio)

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Hi,

Polycom has changed the structure of configuration files between versions 3.2.7 and 3.3.0 of their firmware. Operator as of version 2.3.0 expects Polycom phones to have firmware at least 3.3.0. Upgrade the phones if possible.

For a few models which can't be upgraded, you must change the phone type in Operator to "Polycom (firmware < 3.3.0)". This will force Operator to provision the phones using the old configuration file format.

Filip
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