Home » Kerio User Forums » Kerio Connect » Exchange Active Sync iOS PDF corruption (PDFs corrupt when sent via Exchange on iPhone and iPad)

Messages: 34
Karma: 2
Send a private message to this user

Two of the companies I look after are both suffering from this issue where they send an email to or from an iOS device when using the Exchange Active Sync protocol.

It is consistent.

Send a PDF to an iPhone and the image display will be corrupted. The same PDF is find to be sent to IMAP. Even if you transfer the now corrupted attachment to another app on the iOS device it will remain corrupted.

We are on 8.3.1 (2843) and using iOS 7.1.2

Any ideas anyone?

Many thanks,

David Lee
Jonas Rodrigues (Kerio)

Messages: 238
Karma: 22
Send a private message to this user
Hello David,

It is not a bug in Kerio Connect, problem in iOS 7.1

We've found discussion about the problem on the net covering the problem:

https://discussions.apple.com/message/25159423?ac_cid=op1234 56#25159423

(current status: reported to Apple, they still haven't fix it).

They claim it should help to not tap to "Download attachment" but scroll down and tap "Download full message".

All the best,


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
Previous Topic: Default web client - Where is the last used setting stored?
Next Topic: Backup won't start because of insufficient disk space
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Nov 20 09:09:28 CET 2018

Total time taken to generate the page: 0.89351 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.