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francisbrand

Messages: 10
Karma: -1
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Hi,

When I upgraded from 8.2 to 8.3.x I noticed that I could no longer start the IM serves. It says that maybe my ports (5222 & 5223) are in use by another service. I have done a port scan of the server and neither of the ports are listed.

I've included a excerpt from the IM debug log:

[07/Aug/2014 10:38:42][33000656896] {im} Start XMPP/XMPPS protocol service message (secure='false') has been arranged (id: 9EF094AF-8FBB-40A0-923D-B1AA8C4AA2C6).
[07/Aug/2014 10:38:42][33000656896] {im} There has been generated '9EF094AF-8FBB-40A0-923D-B1AA8C4AA2C6' token for wait for response message. External process is expected to respond with this token. Go to sleep.
[07/Aug/2014 10:38:43][33012330496] {im} Failed to send message with id '9EF094AF-8FBB-40A0-923D-B1AA8C4AA2C6' through socket. (60) Operation timed out
[07/Aug/2014 10:38:50][4393177472] {im} Last message repeated 4 times
[07/Aug/2014 10:38:51][33012330496] {im} Failed to send message with id '9EF094AF-8FBB-40A0-923D-B1AA8C4AA2C6' through socket. (60) Operation timed out
[07/Aug/2014 10:38:56][4393177472] {im} Last message repeated 3 times
[07/Aug/2014 10:38:57][33012330496] {im} Failed to send message with id '9EF094AF-8FBB-40A0-923D-B1AA8C4AA2C6' through socket. (60) Operation timed out
[07/Aug/2014 10:39:02][4393177472] {im} Last message repeated 3 times
[07/Aug/2014 10:39:03][33012330496] {im} Failed to send message with id '9EF094AF-8FBB-40A0-923D-B1AA8C4AA2C6' through socket. (60) Operation timed out


Any ideas as to how I fix this?

Thank you,


Francis.
  •  
Jonas Rodrigues (Kerio)

Messages: 262
Karma: 22
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Hello Francis,

In this case I would recommend you to submit a support ticket:

http://www.kerio.com/support

All the best,

Jonas

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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