Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Empty cache each day (Need to empty cache to Office be functionnal)
  •  
Christophe

Messages: 26
Karma: 0
Send a private message to this user
Hi,

We have more around 60 users, with the Kerio Connect 8.3.1.
We use Office 2007, 2010 and 2013, and Windows XP and 7.
Each day we have to clear the cache of at least one user to make Outlook functionnal (and different user each day). The problem is with all version of Office.
No problem for the users on Mac.

Do you have an idea where the problem could come?

Thanks

[Updated on: Fri, 15 August 2014 15:40]


--
Christophe D.
  •  
Bud Durland

Messages: 395
Karma: 43
Send a private message to this user
Some further background is needed. What is server host configuration? How large is the message store, especially for the problem users? Is the network itself solid and problem free? What endpoint anti-virus is in use? are there any OutLook plugins? Have you considered upgrading to 8.3.2? Havew you tried re-creating the Outlook profile? Are the profiles being redirected to the network?
  •  
Christophe

Messages: 26
Karma: 0
Send a private message to this user
Hi,

What is server host configuration? -> Windows Server 2008 R2, users with Kerio Offline Connector.
How large is the message store, especially for the problem users? -> Less than 2 Gb, vary from some Mb to max 2 Gb
Is the network itself solid and problem free? -> Yes, we regularly check this
What endpoint anti-virus is in use? -> Eset Nod32
are there any OutLook plugins? -> No plugins
Have you considered upgrading to 8.3.2? -> Yes we will but I think we have this problem since 8.3.
Havew you tried re-creating the Outlook profile? -> We did this before. And after, we saw that simply empty the cache solves the problems.
Are the profiles being redirected to the network? -> I don't understand the question.

Thanks.

--
Christophe D.
  •  
MarkK

Messages: 454
Karma: 46
Send a private message to this user
"Are the profiles being redirected to the network? -> I don't understand the question."

I believe that question is referring to what is the location of the cache files that are created from the KOFF connector. Are they on the local hardrive of the workstation, or have they located on the network instead?
  •  
Christophe

Messages: 26
Karma: 0
Send a private message to this user
Our cache file is always on the local hardrive of the workstation.

--
Christophe D.
  •  
Bud Durland

Messages: 395
Karma: 43
Send a private message to this user
it sounds like something is interfering with the disk I/O for the message cache. The most likely suspect, of course, is the anti-virus program. Are these laptops that are perhaps putting the hard disk or network adapter to sleep?
  •  
Christophe

Messages: 26
Karma: 0
Send a private message to this user
One or two laptops but mainly desktops.
And the problem occurs when people start their computer for the first time in the morning. Then we empty the cache and all is fine.

--
Christophe D.
Previous Topic: Eliminate Phishing Emails
Next Topic: Kerio Virtual Appliance Vmware upgrade not possible
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Fri Oct 20 05:16:56 CEST 2017

Total time taken to generate the page: 0.00456 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.