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fishtech

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Hi,

We have 2.3.1 patch 1 build 3371

Something seems to have changed recently.


Old behavior:

1. user1 receieves inbound call.

2. user1 makes blind transfer to user2.

3. If user2 is not available, goes to user2's voicemail after time designated in Users > User > Ringing Rules > Fallback to voicemail.


New behavior:

1. user1 receieves inbound call

2. user1 blind transfer to user2

3. If user2 is not available after about 10 seconds, call bounces back to user1.



Is there a setting to get the old behavior back?

Thanks,

b.

[Updated on: Fri, 15 August 2014 20:58]

  •  
Filip Jenicek (Kerio)

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Hi,

yes there is. Check the "blind transfer timeout" on the Advanced screen. If the timeout is enabled and is smaller than a user's voicemail timeout, then the call will bounce back to the transferrer.

Filip

  •  
fishtech

Messages: 617
Karma: 13
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Very good, thanks,
ft.


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