Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Sent items not going into Sent Items folder
  •  
ombwatch

Messages: 31
Karma: -1
Send a private message to this user
Problem Description:

Emails sent from Outlook 2010 with KOFF 8.3.2 do not show up in the Sent Items folder, either in Outlook or the Kerio Client/WebMail. In fact the sent emails are not to be found anywhere in the sender's mailbox. They seem to just disappear.

However, the messages are actually being sent -- the Kerio mail log file shows the message being sent (to another Kerio recipient in the same domain) and delivered, and the recipient confirms receiving the message.

Has anyone seen this behavior? Any idea what's going on?
  •  
Kedar

Messages: 1320
Karma: 48
Send a private message to this user
This problem exists, if KOFF profile (account) is not primary, ie. there exists another POP3/IMAP primary account (PST). The message is correctly sent, but is saved to the Sent Items of primary account.

It will be fixed in Kerio Connect 8.4.0
  •  
ombwatch

Messages: 31
Karma: -1
Send a private message to this user
Thanks, but that situation does not exist in this case. There is only one account set up in Outlook, which is the KOFF account.

One thing I can add to the problem description, is that it most often occurs when forwarding a message. The forwarded message is sent, and the recipient confirms receiving it. But it does not show up in the sender's Sent Items folder, or anywhere in the sender's mailbox.
  •  
mlee (Kerio)

Messages: 246
Karma: 16
Send a private message to this user
For testing purposes, have you tried setting up the same account on another and test if you can see the same issue? Which version of Kerio Connect are you using?

M.

PTSD. BP. OCD. ASPD. BPD. Certified.
Previous Topic: KADE Installation fails
Next Topic: Renaming domain and calendar events
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Tue Oct 24 02:19:51 CEST 2017

Total time taken to generate the page: 0.00502 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.