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Is there any documentation about working algorithm with files over NTFS?

For example, I recieve new letter in one mail box.

1.What happens on NTFS layer
2.What happens on Application layer
3.What changes in what files are made
4.How letter marked as read or unread

and so on.

I really need help!!

My problem is I have over 4000 letters marked as read in Kerio Connect Web Interface, but when I connect via IMAP client they all are marked ad unread and it becomes a disaster....

So I want to uderstand how it works and where should I look for the problem?
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