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ne•ms*

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When trying to send photos from an iPhone or iPad (iOS 7.1.2 and 8.0.0) that is connected to the Kerio Connect Server via Exchange Active Sync an error message is display on the device and the following entries appear in the debug log:

[19/Sep/2014 21:53:58][4882] {activesync} ActiveSyncRequest::Initialize: URI query: User=[username]&DeviceId=[deviceID]&DeviceType=iPhone&Cmd=SendMail&SaveInSent=T, User Agent: Apple-iPhone5C2/1201.365, client IP address: [IP-address]
[19/Sep/2014 21:54:01][4882] {activesync} ActiveSyncRequest::Initialize: Client: [deviceID] (12.1) from [IP-address]:57098: User: [username]<_at_>[domain.tld], Cmd: SendMail, request:
[19/Sep/2014 21:54:01][4882] {activesync} ---------------------------------------------------------------------------
[19/Sep/2014 21:54:01][4882] {activesync} ---------------------------------------------------------------------------
[19/Sep/2014 21:54:01][4882] {activesync} SyncKeyDatabaseFileLock::LockMd5: Database for device: md5: [md5-hash]has been locked
[19/Sep/2014 21:54:01][4882] {activesync} ActiveSyncKeyDatabase::Load: device information loaded: deviceid=[deviceID], user=[username]<_at_>[domain.tld]
[19/Sep/2014 21:54:01][4882] {activesync} ActiveSyncSendMail::Execute: DeviceId: [deviceID], User: [username]<_at_>[domain.tld], SaveInSent: T
[19/Sep/2014 21:54:01][4882] {activesync} ActiveSyncSendMail: The message from user [username]<_at_>[domain.tld] (DeviceId: [deviceID]) has no recipients.
[19/Sep/2014 21:54:01][4882] {activesync} SyncKeyDatabaseFileLock::UnlockMd5: Database for device: md5: [md5-hash]has been unlocked

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[Updated on: Fri, 19 September 2014 22:23]

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Petr Silar (Kerio)

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Hi Nicolas,
never heard about such problem before. Since the log does not contain the body of the message (Message is sent as pure HTTP payload in EAS prior 14.0) I can't say you where the problem may be.
I would recommend you to upgrade to the current Connect version (8.3.2) first. If this does help for you, please open new ticket w/ our support.
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ne•ms*

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Current version running on the server is 8.3.2.
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