Home » Kerio User Forums » Kerio Connect » ArciveSync 12.1 problems (Update to Connect 8.3.2 seems to make ActiveSync somewhat unreliable)

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After updating to the current version of Kerio Connect (8.3.2) there are every few days several entries like
[17/Sep/2014 18:02:45] ActiveSync: Inconsistent synchronization. The device has sent the invalid SyncKey ..., DeviceId: ..., User: user@domain.de, Collection: ..., Folder: ... (~user<_at_>domain.de/INBOX). Forcing folder re-synchronization.
to be found in the WARNING LOG. This happens to almost all users where ActiveSync is chosen for synchronisation. On versions before there were no problems like that. Any suggestions ?

Pavel Dobry (Kerio)

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As mentioned in the Release notes document for version 8.3.2 (which is worth reading before any update) this version requires re-synchronization of mobile devices due to changes in EAS support. Unfortunately some devices (eg. iPhones) don't work properly and ignore re-sychronization commands from server. In such case the only option is to remove the account from mobile device and create a new one (preferably with autoconfiguration tool from server's Integration page).
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