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Home » Kerio User Forums » Kerio Control » Mobile Phone connect problem! (Help plz!)
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ramin006

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hi
i use kerio 8.3.3
i can login to kerio server on PC's without any problem. but my problem is on mobile phones(Android,ios).
when set ip and gateway on phone not login to server, interner ,...
i can not browse https://serverip:4081 on mobile for login.
but when set adsl modem ip to gateway can browse websites.
plz help me
TNX.
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ramin006

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I test ip ping on server to ping mobile phone, not ping!
but ping mobile phone from other pc, ping is correct.
  •  
mlee (Kerio)

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Can you post all the IP addresses/Subnet Masks used by PC/Mobile devices/Server?

M.

PTSD. BP. OCD. ASPD. BPD. Certified.
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ramin006

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my server 10.26.14.20
Sub: 255.255.0.0

client(PC):
10.26.14.99
SUB: 255.255.0.0
Gateway: 10.26.14.20
DNS: 10.26.14.20
-----------------
Client(Mobile Phone):
IP: 10.26.14.97
Gateway: 10.26.14.20
network prefix length: 24
DNS1: 10.26.14.20

with this setting can not ping phone on kerio server
but ping phone on PC is ok!

  •  
mlee (Kerio)

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Did you ping IP? Or hostname?

Which version of Kerio Control are you using?

M.

PTSD. BP. OCD. ASPD. BPD. Certified.
  •  
ramin006

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Woow!
Solved my problem
I must change network prefix length to 16(255.255.0.0)
TNX 4 ALL!
tnx dear mlee (Kerio) Razz

[Updated on: Mon, 29 September 2014 07:35]

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mlee (Kerio)

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Well doesn't seem like we did much but I am glad that it is working.

M.

PTSD. BP. OCD. ASPD. BPD. Certified.
  •  
ramin006

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Unfortunately my problem still is not solved!!!
Once connected to kerio with change network prefix length to 16(255.255.0.0) , but it is not connected now! Sad Mad Crying or Very Sad
ping mobile phone with pc clients is ok
ping mobile phone with kerio server(ip tools) not ok!
it is important
Help plz
tnx
  •  
mlee (Kerio)

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Which version of Kerio Control are you using?

PTSD. BP. OCD. ASPD. BPD. Certified.
  •  
ramin006

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hi
my used version of kerio is 8.3.3 build 2342
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ramin006

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pleas help me.
it's important for me.
tnx
  •  
Pavel Dobry (Kerio)

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If you have any problem with Kerio Control, try contacting our technical support at http://www.kerio.com/support/technical-support

I'm sorry but we cannot sell our products in your country and I personally have doubts about genuineness of your installation.

Knowledge Base: http://kb.kerio.com/.
Technical support: http://www.kerio.com/support
------------------
Stay Connected Anytime, Anywhere. Discover Kerio Cloud!
  •  
mackd

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Hello I have the problem that Android devices that connect via wifi and are not not get connected at Kerio Control using DHCP. Now I read that it is error-out back on an android and you can repair it with DHCP Rule 121 (classless static routes).
Only I do not know if I should apply this rule to the user or to the entire network DHCP. What exactly must subscribe to this rule?

[Updated on: Mon, 03 November 2014 19:03]

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mackd

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Hello I have the problem is the Android devices via Wi-Fi while connect to the network via DHCP but not to the Internet.
Now I read that this was out back on a DHCP error of Android and you could solve this with rule 121 classless static route. I was sol ch an error but never before only with Kerio Control 8.3.3 DHCP.
Now I'm not quite clear how I should configure the rule 121. For the entire network only for one client to connect to Android? It happened in the other only via wifi with a cable connection at the Amazon Fire Box it runs immediately.
It is a wireless DHCP routing error and I'm not there at the moment.

Does anyone have any advice?
  •  
hjafarik

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go to Security Setting ---> Miscellaneous Tab ----> Disable anti-spoofing

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