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Home » Kerio User Forums » Kerio Connect » Where does, mail deleted from Public folder, go? (Where does, mail deleted from Public folder, go?)
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tomislav.parcina

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We have Public folder that we all use. Sometimes, somebody by accident deletes the mail from Public folder. Where does that mail go? It's not in the users (who deleted it) deleted items folder. So, where is it?

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Tomislav Parčina
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Mark Price (Kerio)

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Hi Tomislav

When deleting email from a public folder, it does go to the user's deleted items folder. If you use the Kerio webmail client, this does occur.

What mail client are you using as it should go into the user's deleted items.

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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tomislav.parcina

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Mark Price (Kerio) wrote on Tue, 28 October 2014 15:29
Hi Tomislav

When deleting email from a public folder, it does go to the user's deleted items folder. If you use the Kerio webmail client, this does occur.

What mail client are you using as it should go into the user's deleted items.


Hi Mark,

thank you for your reply.

Now I have tried to delete mail from webmail client and mail doesn't go to the Deleted items folder.

I'm using Thunderbird 31.2.0 on Fedora Core 20.

I'm looking forward on your reply.

Best regards.

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Tomislav Parčina
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Mark Price (Kerio)

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Hi Tomislav

thats very strange, I would suggest you'd need to raise this as a support ticket please so that we can investigate this further for you.

Mark Price
Kerio technical support.

Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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tomislav.parcina

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Mark Price (Kerio) wrote on Wed, 29 October 2014 14:55
Hi Tomislav
thats very strange, I would suggest you'd need to raise this as a support ticket please so that we can investigate this further for you.


Hi Mark,

I have opened the support ticket. I hope it will be answered soon.

Best regards.

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Tomislav Parčina
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tomislav.parcina

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After long discussion with Kerio support staff, conclusion:
Connect can't restore mails deleted (not moved but deleted) with IMAP protocol from Public folder.

I have opened the feature request: http://feedback.kerio.com/forums/29250-kerio-connect/suggest ions/6712036-protect-messages-in-public-folder

Bye.

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Tomislav Parčina
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