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Home » Kerio User Forums » Kerio Connect » Failed to check database (Instant Messaging [external]: Failed to process domain ANYDOMAIN.com (DomainFullSync$ExtDomainsHandler.handle): com.kerio.im.xmpp.api.XmppException: Failed to check database D:\Kerio\MailServer\store\)
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I am seeing this message constantly which appears to be for every domain: (Any Ideas?)

[11/Dec/2014 23:47:30] Instant Messaging [external]: Failed to process domain pcagebookstore.com (DomainFullSync$ExtDomainsHandler.handle): com.kerio.im.xmpp.api.XmppException: Failed to check database D:\Kerio\MailServer\store\xmpp\database\pcagebookstore.com at com.kerio.im.tigase.derby.DerbyChecker.check(DerbyChecker.ja va:65) at com.kerio.im.tigase.DomainServiceImpl.activate(DomainService Impl.java:150) at com.kerio.im.core.domain.DomainControl.add(DomainControl.jav a:69) at com.kerio.im.core.domain.DomainFullSync$ExtDomainsHandler.ha ndle(DomainFullSync.java:87) at com.kerio.im.connect.AdminApi.getAllDomains(AdminApi.java:15 0) at com.kerio.im.connect.ExtServiceImpl.getAllDomains(ExtService Impl.java:99) at com.kerio.im.core.domain.DomainFullSync.sync(DomainFullSync. java:44) at com.kerio.im.core.domain.DomainFullSync.run(DomainFullSync.j ava:35) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRunAndReset(Unknow n Source) at java.util.concurrent.FutureTask.runAndReset
[11/Dec/2014 23:47:31] Instant Messaging [external]: Failed to process domain siubookstores.com (DomainFullSync$ExtDomainsHandler.handle): com.kerio.im.xmpp.api.XmppException: Failed to check database D:\Kerio\MailServer\store\xmpp\database\siubookstores.com at com.kerio.im.tigase.derby.DerbyChecker.check(DerbyChecker.ja va:65) at com.kerio.im.tigase.DomainServiceImpl.activate(DomainService Impl.java:150) at com.kerio.im.core.domain.DomainControl.add(DomainControl.jav a:69) at com.kerio.im.core.domain.DomainFullSync$ExtDomainsHandler.ha ndle(DomainFullSync.java:87) at com.kerio.im.connect.AdminApi.getAllDomains(AdminApi.java:15 0) at com.kerio.im.connect.ExtServiceImpl.getAllDomains(ExtService Impl.java:99) at com.kerio.im.core.domain.DomainFullSync.sync(DomainFullSync. java:44) at com.kerio.im.core.domain.DomainFullSync.run(DomainFullSync.j ava:35) at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) at java.util.concurrent.FutureTask$Sync.innerRunAndReset(Unknow n Source) at java.util.concurrent.FutureTask.runAndReset(U
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Tomas Skoda (Kerio)

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Hi

If IM was used within these broken domains I recommend you to recover from backup 'store\xmpp\database\[domain]' folder for each domain which fails to process. If you have never used IM in those domains (or If you don't care that e.g. manually added contacts wlll be lost) you can just delete those folders (or whole 'store\xmpp\database\'). Mailserver has to be stopped when doing this.

Could you please give us more details about when those problems begun? Did you make sw/hw upgrade just before, have you switched to another platform, did the server crash in that time or did you have an electric power outage? I'm interested in anything which could help us to find out the cause of this problem.

Thanks.
Tomas Skoda
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Thank you for the reply.

Currently we do not use instant messaging for any domain and the service is stopped. Is there a way to disable it completely.

yes, this problem begun after the server hung and needed to be killed. Now this message is constantly filling my warning logs.
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No Message Body

[Updated on: Tue, 06 January 2015 23:26]

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Tomas Skoda (Kerio)

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Of course there is a way how to completely disable it. Check e.g. my last post in this thread: http://forums.kerio.com/mv/msg/24732/104265/#msg_104265

Cheers,
Tomas Skoda
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Thank you, I will give this a shot.
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