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tlt

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Hello,

I am new here and I hope someone can help me.

I have printer HP LaserJet Pro 400 M425dn MFP connected to the network, everything works fine but the email function (send scans to the email). This error "Username or password is incorrect. Ensure both user account and password are valid." occurs everytime I try to test email configuration on a printer. I am sure settings are correct because webmail works as it should.

Is it possible kerio winroute is blocking this process somehow? How can I check problem's root or go around this issue?

Thanks.

[Updated on: Wed, 04 February 2015 13:15]

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Jonas Rodrigues (Kerio)

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Hello,

It is most likely to be an email server issue. Please contact the email server admin and ask him to take a look at logs.

All the best,

Jonas

Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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