Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Control » network printer issue

Messages: 1
Karma: 0
Send a private message to this user

I am new here and I hope someone can help me.

I have printer HP LaserJet Pro 400 M425dn MFP connected to the network, everything works fine but the email function (send scans to the email). This error "Username or password is incorrect. Ensure both user account and password are valid." occurs everytime I try to test email configuration on a printer. I am sure settings are correct because webmail works as it should.

Is it possible kerio winroute is blocking this process somehow? How can I check problem's root or go around this issue?


[Updated on: Wed, 04 February 2015 13:15]

Jonas Rodrigues (Kerio)

Messages: 262
Karma: 22
Send a private message to this user

It is most likely to be an email server issue. Please contact the email server admin and ask him to take a look at logs.

All the best,


Kerio Technical Support
Log Support Incidents here:
Also, please use our KB:
Previous Topic: WPA2 Enterprise/RADUIS questions
Next Topic: Clustering two Control systems
Goto Forum:

Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sun Aug 20 08:05:09 CEST 2017

Total time taken to generate the page: 0.00413 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.