Home » Kerio User Forums » Kerio Connect » Outlook 2013 Issue (Outlook hangs)

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My Outlook is behaving abnormally. Most of time it hangs as I try to send and receive emails
Jonas Rodrigues (Kerio)

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Hello Micky,

Make sure you have added your Outlook profile path into your AV exclusion list.

Also take a look at this KB that might help you:

http://kb.kerio.com/product/kerio-connect/email-clients/keri o-outlook-connector/location-of-koff-store-and-debug-files-2 57.html

http://kb.kerio.com/product/kerio-connect/email-clients/keri o-outlook-connector/optimizing-performance-with-kerio-outloo k-connector-offline-204.html

Last thing you can try is rebuilding your Outlook profile. If that does not help feel free to submit a Support ticket here:


All the best,


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com
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