Home » Kerio User Forums » Kerio Connect » KOC Not Sending/Receiving

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I have a hosted Connect user that after update to 8.4.1 they can not send or receive mail. she is using Outlook 2010 with KOC Nothing else has changed.

I anyone else seeing this issue? If so, where you able to resolve it? What did you do?


Len Levin
Business Systems Consulting
Wakefield, MA 01880
Jonas Rodrigues (Kerio)

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Hello Len,

Is it happening to only one user?

If so have you tried rebuilding Outlook profile?

Let me know how you go.

All the best,


Kerio Technical Support
Log Support Incidents here: http://www.kerio.com/support
Also, please use our KB: http://kb.kerio.com

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This was closed out as it's a duplicate question on another thread. Culprit was Norton. See: http://forums.kerio.com/m/119208/#msg_119208

Ken Snyder
Lukas Petrlik (Kerio)

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If KOFF does neither send nor receive mail, it probably cannot connect to the server at all. Did you try whether the server is accessible e.g. from a browser running on the same computer?

Edit: I just found out that it has already been solved.

[Updated on: Tue, 10 February 2015 09:43]

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