Connect. Communicate. Collaborate. Securely.

Home » Kerio User Forums » Kerio Connect » Antirvirus scanner does not update
  •  
keriouser123

Messages: 3
Karma: 0
Send a private message to this user
Once in a while the antivirus update won't work for several hours or half a day or even a day. Then the next day, the update will work in the admin console. Is this a common error with these updates? Using 8.4.1 on linux.
  •  
Lukas Petrlik (Kerio)

Messages: 117
Karma: 7
Send a private message to this user
Do you see any error messages related to antivirus updates in error or warning logs? If so, could you please you turn on logging of the "Antivirus Checking" debug messages?
To find out what is really going on I would need the debug log covering the time when the problem occurred.
  •  
keriouser123

Messages: 3
Karma: 0
Send a private message to this user
I get these messages:

[24/Feb/2015 23:46:53] AntivirusModule.cpp: Antivirus Client unable to start server: Unable to create server process: (12) Unknown error 12
[24/Feb/2015 23:46:53] AntivirusModule.cpp: Antivirus update failed: Cannot start /opt/kerio/mailserver/plugins/avserver/./avserver
[25/Feb/2015 02:46:56] AntivirusModule.cpp: Antivirus Client unable to start server: Unable to create server process: (12) Unknown error 12
[25/Feb/2015 02:46:56] AntivirusModule.cpp: Antivirus update failed: Cannot start /opt/kerio/mailserver/plugins/avserver/./avserver
[25/Feb/2015 05:46:59] AntivirusModule.cpp: Antivirus Client unable to start server: Unable to create server process: (12) Unknown error 12
[25/Feb/2015 05:46:59] AntivirusModule.cpp: Antivirus update failed: Cannot start /opt/kerio/mailserver/plugins/avserver/./avserver
[25/Feb/2015 08:47:02] AntivirusModule.cpp: Antivirus Client unable to start server: Unable to create server process: (12) Unknown error 12
[25/Feb/2015 08:47:02] AntivirusModule.cpp: Antivirus update failed: Cannot start /opt/kerio/mailserver/plugins/avserver/./avserver
[25/Feb/2015 11:47:05] AntivirusModule.cpp: Antivirus Client unable to start server: Unable to create server process: (12) Unknown error 12
[25/Feb/2015 11:47:05] AntivirusModule.cpp: Antivirus update failed: Cannot start /opt/kerio/mailserver/plugins/avserver/./avserver
[25/Feb/2015 14:45:44] AntivirusModule.cpp: Antivirus Client unable to start server: Unable to create server process: (12) Unknown error 12
[25/Feb/2015 14:45:44] AntivirusModule.cpp: Antivirus update failed: Cannot start /opt/kerio/mailserver/plugins/avserver/./avserver



and:


28/Jan/2015 09:34:26] mail_avir.cpp: Antivirus check of mail from <info@mailexample.com> to <info<_at_>mailexample.com> failed: No result returned from plugins.
[28/Jan/2015 09:34:26] mail_avir.cpp: Antivirus check of mail from <info@mailexample.com> to <info<_at_>mailexample.com> failed: No result returned from plugins.
[28/Jan/2015 09:34:26] mail_avir.cpp: Antivirus check of mail from <info@mailexample.com> to <info<_at_>mailexample.com> failed: No result returned from plugins.
[28/Jan/2015 09:34:26] mail_avir.cpp: Antivirus check of mail from <info@mailexample.com> to <info<_at_>mailexample.com> failed: No result returned from plugins.
[28/Jan/2015 09:34:26] mail_avir.cpp: Antivirus check of mail from <info@mailexample.com> to <info<_at_>mailexample.com> failed: No result returned from plugins.
  •  
Lukas Petrlik (Kerio)

Messages: 117
Karma: 7
Send a private message to this user
Oops, I overlooked that you already sent me the logs.

On Linux the error number 12 means "Out of memory". I'd recommend using "top" or a similar utility to determine how much memory is available on the system.
Previous Topic: upgrade from 7.3.4 to 8.4.2 on VM Debian/Linux
Next Topic: KOC (Without caching) won't install
Goto Forum:
  


Disclaimer:
Kerio discussion forums are intended for open communication between forum members and may contain information and material posted by members which may be useful in learning about Kerio products. The discussion forums are not intended to provide technical support for any specific product. Any information implied or expressed in the discussion forums is that of the posting member. Kerio is in no way responsible for the information posted in the forums, or its accuracy. Kerio employees may participate in the discussions, but their postings do not represent an offical position of the company on any issues raised or discussed. Kerio reserves the right to monitor and maintain the forums to promote free and accurate exchange of information.

Current Time: Sat Nov 18 15:20:44 CET 2017

Total time taken to generate the page: 0.00431 seconds
.:: Contact :: Home ::.
Powered by: FUDforum 3.0.4.